LOGIS Blog

2019 Summer User Group Meeting

Date Posted:

GroupThe LOGIS Utility Billing staff held their annual User Group Meeting on Tuesday, August 20.  The LOGIS Utility Billing group consists of 19 member cities, who come together and network on numerous different topics.

This year’s discussions were on the remaining 2019 work plan items, such as meter change-out projects.  Details on the vendors for meter change-out projects, and new customer portals for customer’s to review their own water usage and much more were also reviewed.  An update on CIS Infinity Builds and new Build release dates.  Along with changes to the State Testing Fee that will affect the 2020 utility rates.

LOGIS plans to implement automation of scheduler jobs, and hold mini WebEx sessions where LOGIS can provide additional training on features within CIS Infinity.  A demo of a process available within the software was completed on Arrangement Processing with the help from one of the members currently using this feature.

The meeting was concluded with member questions, where the membership has an opportunity to get ideas from other cities on how they handle different circumstances.

Overall it was another great meeting!

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Category: Utility Billing

VSI Planning New RecTrac/WebTrac Interface

Date Posted:

VSI_RoadmapAs reported in their last quarterly newsletter, VSI is planning on implementing a new UI (User Interface) in the near future. The user interface is the “look and feel” of the application. It defines how you interact with RecTrac. Giles Willey, President and CEO of VSI describes it as “a more modern looking style that will become the foundation for RecTrac going forward.” A re-design of the WebTrac interface is also in the works.

We do not yet know what the new UI will look like—neither for RecTrac nor WebTrac. There are no samples available yet on VSI’s Customer Support portal. However, we do think it’s likely that a demonstration will be part of VSI’s Minnesota Regional User Group Meeting in October.

The new RecTrac interface is scheduled for completion by the end of the third quarter, which means our users will likely be seeing it by the end of this year. The new WebTrac interface is scheduled for completion sometime in the fourth quarter of this year. The “VSI Roadmap” (see the graphic accompanying this article) is available from the “Customer Success Center” of VSI’s customer support portal.

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Category: Parks and Recreation Systems

City of Crystal Implements Rental eLicenses!

Date Posted:

City_of_CrystalLOGIS is proud to announce that the City of Crystal went Live with the LOGIS eLicenses web site on August 1st 2019.  Crystal became the first city to utilize eLicenses for rental licenses.

The eLicenses web site allows applicants to apply for or renew their rental licenses online. The eLicense interface is highly configurable to collect online applicant and license data that is stored within the business and animal license modules within the Permit and Inspections Management System (PIMS). It is also flexible to configure for different types of licenses including animal licenses, rental licenses and all types of business licenses.

There are other cities in the planning process of implementing rental eLicenses, and it is anticipated that eLicenses will greatly increase the efficiency of the licensing process for applicants and city staff.

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Category: Permits & Inspections Management

Changes coming to Supplemental Info!

Date Posted:

Polic Car2One of the challenges that our users have had in CentralSqaure’s Enterprise CAD/Mobile system has been the ease of garnering historical person/vehicle data within the Supplemental Information module.  Historically, it would associate more data than desired, potentially associating individuals/vehicles to CAD incidents without discretion.  A modification to the functionality was made by LOGIS staff to prevent inaccurate information to be provided to its users, but the results was not up to the standards that our users expect.

After working with CentralSquare to resolve these frustrations, the Enterprise CAD/Mobile software has integrated an enhancement that we are excited to roll out in the coming months.

This enhancement will allow officers to determine at the time of query, whether or not the information they are querying is related to the CAD event they are assigned.  Regardless of the user selection, the queries will be logged appropriately, but the refinement in data will allow a more timely review of historical CAD information.

Paired with the data sharing mind-set that occurs within the LOGIS agencies, this functionality will allow users to see, in near real-time, the high-level involvement history of a person or vehicle within the consortium.

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Category: Computer Aided Dispatch

New Version of eProperty Implemented

Date Posted:

new-and-improvedOn June 26, 2019, LOGIS staff rolled out new versions of the eProperty software.  Several enhancements were included with this release. A new future assessment section was added with an estimated invoice date, interest rates for pending assessments, improvements to the fuzzy search engine and changes for the display of daily interest were included in this release.

The next release of the Property Data / Special Assessments software is scheduled to be released on July 23, 2019.

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Category: Property Data

PIMS and eLicenses

Date Posted:

eLicensesOnline business, rental, and animal licenses are available for LOGIS PIMS business license customers with our eLicense product. With eLicenses, customers may apply for and provide supporting documentation for various city-issued licenses.

City staff can choose to allow all or a few license types online. Licenses still go through staff review before final issuance. Payments can be taken via credit card at the time of application or delayed until license review is complete. eLicense set up is engineered to be very customizable so that relevant data can be gathered for each specific license type.

If you are interested in learning more, contact the LOGIS PIMS team for a demo or to begin implementation discussions.

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Category: Permits & Inspections Management

VSI Provides Graphical Email Templates for RecTrac

Date Posted:

Email_TemplateYou may not be aware of it, but VSI, the developers of RecTrac, provides free graphical email templates that may be used for various purposes. These templates provide an HTML-based “shell,” which allows you to deliver professional-grade marketing and other emails to households within the RecTrac database. The templates provide a solution for you that spotlights your upcoming events and registrations through customizable text, graphics, and links to URLS such as your registration pages in WebTrac, your department’s home page, or any other valid Internet location. Currently VSI has four (4) templates available, all developed with responsive design, so your patrons can receive and read the emails you generate from RecTrac on any smart phone, tablet, or computer.

The templates must be downloaded from the VSI customer support portal and uploaded into RecTrac. The process is too involved to get into in this short article, but if you want additional information, refer to Topic Doc – Graphical Email Templates for more information and setup instructions. You can also contact LOGIS RecTrac support at Rectrac@logis.org.

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Category: Parks and Recreation Systems

New Vendors with LOGIS and CIS Infinity

Date Posted:

AnnouncementThe LOGIS UB Team is excited to announce new vendors that are being integrated with CIS Infinity.

InfoSend: A global bill print vendor located in California has now gone live with 2 LOGIS CIS Infinity Members! This company accepts bill prints and notices as a PDF file. A new basic bill form will need to be created, but don’t worry, InfoSend creates a shell to layover the PDF image before printing and mailing the bills out to your residents! Using a basic template will reduce the file size needed to upload to the vendor, which will make the process run faster. Your normal bill print will also stay available in CIS for reprints from the customer account.

There will be no need to change out your barcode scanners! The same barcode font currently used in CIS Infinity will remain the same.

WaterSmart: A unique vendor that offers an online platform to engage resident interaction and provide analytics for the municipality. This versatile company offers bill presentment and links to popular online payment vendors such as Invoice Cloud. The dashboard platform for the municipality interfaces with CIS and the Meter software applications. CIS can be set up to send daily or weekly files to the WaterSmart portal. The WaterSmart portal can provide communication back to customers for items such as leak alerts and other customized letters from the city. Customized reports on meter readings, zones, historical consumption, and more can be run out of the Analytics dashboard.

Two members of the LOGIS community have signed on with WaterSmart. Projects are currently in the beginning stages of configuration and we are looking forward to seeing the finished platforms.

If you have any questions please contact the UB main line at 763-543-2660 or email at UB@logis.org

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Category: Utility Billing

City of Golden Valley ePermits / Electronic plan review

Date Posted:

Floor_PlanWe are currently working with the City of Golden Valley to integrate ePermits with electronic plan review software.

Incorporating this process will allow plan review permits to be obtainable on the ePermits web site.

For permits that require a plan review, our ePermits website kicks off the process with a permit application. Once submitted and application fees are collected, a permit is created in PIMS. Subsequently, our PIMS system communicates with the electronic plan review software signifying a permit plan is ready to be reviewed and evaluated. The applicant is kept well informed of the progress via email.

Specific PIMS setup and testing is in full swing.  Weekly meetings are underway to ensure all tasks are completed on time and to certify the project will meet all critical deadlines.

We look forward to a successful go live for Golden Valley in 2019!

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Category: Permits & Inspections Management

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