The LOGIS public safety support group will change the way it documents support calls in the new Premier One system. Any issues in the Premier One system will be documented using help desk software already in use by other LOGIS departments. Members will receive a confirmation email that the issue has been assigned and also will be notified when the issue is resolved. Not only will this help keep the members aware of developments related to their requests but will also be beneficial to the public safety support staff. Each analyst has a primary application they are responsible for in addition to being a “back up” on the other applications. The software will allow the back up support analyst insight into how similar issues were handled by the primary support analysts. Use of the help desk application will speed up resolutions and will point out reoccurring problems so they can be addressed.
The Active Network (the developers of the Class Park and Rec Software) has a free eMarketing web site available to all LOGIS Class users. This site provides all sorts of resources to help promote your department’s courses, facilities, memberships, and services. Resources include case studies, website design tips, email campaign tips, graphic templates for publishing, marketing tactics, and webinars. (A “webinar” is a seminar that takes place over the Internet, through use of a browser such as Internet Explorer or Firefox.) A blog (similar to this one) is also available through the site. The blog is called “Strategies for Online Success” (SOS).
To access the eMarketing site, you will need a user name (your email address) and a password. You can either sign up yourself, or you can request that Paul Norton—LOGIS’ Class Support Analyst—get these items for you. You may contact him at email@example.com. If you want to sign up yourself, go to the following web site and click on the “Register Here” link at the bottom of the page: http://emarketing.activenetwork.com/login.htm. When you first enter the site, you will be asked to select the type of your organization. “Communities” is probably the best choice for LOGIS members.
LOGIS is in the process of upgrading the Advanced Utility Systems CIS Infinity software to Version 3. This is the current version of the software and it offers many functional improvements. The local system tables and free tables have been moved to the backend, which impacts the flow, functionality and performance of procedures and other processes. Below are a few of the enhancements Version 3 has brought to CIS Infinity:
Enhanced security features that protect data, fields and the system integrity.
More flexibility with processing data and using fields, menus, navigation bars and table profiles.
Faster and more accurate searching.
System-wide tracking of control table changes.
Enhanced system maintenance routine.
Enhanced menu features.
Grid settings can be customized per user by saving, restoring or clearing settings.
Crystal Reports upgraded to XI format.
In preparation of the CIS Infinity Version 3 upgrade project, 3 LOGIS representatives visited Advanced Utility Systems’ offices in Toronto, Canada to receive training on bill print, notice print, and control table configuration in Version 3. With this additional training, LOGIS staff has increased their knowledge and can effectively reduce the upgrade project time-line to 3 months. This aggressive schedule consists of 6 weeks of Soft Parallel testing, 4 – 6 weeks of Hard Parallel testing, and go-live.
Of all Utility Billing member cities, 4 were live on Version 3 as of January 11, 2010. Four more members will go live by the end of June, 2010. All of the remaining members will complete the upgrade to Version 3 by the end of June 2011.
In April, the Network Services Group added Cisco AnyConnect SSL VPN to our network VPN concentrators and performed the installation and testing of our first SSL VPN. AnyConnect allows our members persistent client-based SSL/IPSEC or client-less SSL based VPN connectivity into the LOGIS network and supports a wide range of VPN clients from Windows 7/64 bit to the Apple IPhone, while enhancing our ability to enforce corporate security policies.
AnyConnect is now staged and supported at LOGIS to enhance our and our member VPN capabilities in accessing the LOGIS applications and systems. Members wishing to utilize AnyConnect VPN can contact the Network Services Help Desk.