LOGIS Blog

Ticket Writer Saves Money and Time

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The law enforcement agencies within LOGIS use the Ticket Writer application, from Advanced Public Safety (APS), in their squad cars and in booking rooms. APS is the national leader in this arena. Ticket Writer captures query return data automatically, guides manual data entry, prints the citation in the squad car and transmits the data to the Motorola Records Management System and the Courts. This entire process helps save time and money and reduces errors due to redundant entry.

Currently, over thirty agencies in five counties are using Ticket Writer and each county has their own version of the application.  Ticket Writer edits, checks and validates such things as the age of the violator at issue date, court appearance requirement, court date needed, juvenile court requirement, severity of the violation(s) and population of required fields.

A couple of systems at LOGIS add further value to the Ticket Writer application.  QuickNumber is an application that assigns the citation number and ensures that the numbers are not duplicated.  The Electronic Citation Reporting (ECR) application, written by LOGIS staff, creates reports including a widely used daily report that looks like the officer copy of the citation.

APS works closely with LOGIS support analysts to design and implement changes to the application.  These changes can be program fixes or requested customizations.  The LOGIS support staff supports the hundreds of users of Ticket Writer across the LOGIS agencies.

If you have questions regarding Ticket Writer please contact one of the Mobile application support staff at LOGIS: Jason Ehlers at 763-543-2649 or Mark Tande at 763-543-2648.

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Category: Computer Aided Dispatch,Law Records Management

Network Services Update 9/13/2010

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LOGIS IP Telephony Service Enhancements!

LOGIS would like to announce major enhancements to our IP Telephony Service.  LOGIS has upgraded our shared Unity Server to Unity Connect version 7, MeetingPlace services to version 6.0.5 and Call Manager servers to 7.1.3.  These upgrades have provided our members numerous features and enhancements along with support of the recently released Cisco phone product line.

LOGIS Yearly Business Continuity Tests!

In August, LOGIS completed our yearly business continuity tests for our JDEdwards and Comvault applications.  These yearly tests provide many benefits to LOGIS and our members such as allowing us to validate our documentation, verify our systems, and provide staff training.  The results were very successful!  The tests allowed us to failover the applications between our data centers with minimal user down time.

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Category: Networking,VoIP,WAN

Qualification Reports Aide in Reducing Utility Billing Postage Costs

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A Qualification Report is a document that is delivered with each tray of 1st Class, Presorted Utility Bills to the USPS for mailing. It identifies and sorts all active addresses in a billing and notice batch for automation. The automation process consists of sorting the printed utility bills in Postal Code order. The mail pieces are grouped by 5 digit (55422) and 3 digit (554) zip codes and counted. All mail pieces that qualify for this type of automation result in reduced postage fees.

In CIS Infinity version 2, LOGIS staff runs Advanced Reports to identify all active addresses in an updated billing or notice batch. The data is saved as an Excel file, which is then mailed to the City to verify the addresses and confirm that the number of bills printed matches the number of addresses in the file. The spreadsheet is emailed to the Mailing Vendor to create the Qualification Report. One of the enhancements of CIS Infinity version 3 is the ability to generate a USPS Qualification Report for individual billing and notice batches prior to update, thereby a quicker mailing time for Utility Bills.

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Category: Utility Billing

Class eConnect Allows “Real Time” Account Creation

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Some of our Class users may not know that eConnect Online Registration can allow the eConnect site’s visitors to create their own accounts and sign up for programs immediately (without intervention from the city’s staff). This is convenient for site visitors and may lead to greater participation in programs. However, allowing real time account creation can also present challenges to your recreation staff: namely, duplicate accounts. It is normally very easy for a client that already has an eConnect account to create another (duplicate) one if they can’t find their old eConnect login credentials. Recreation staff must then find these duplicate accounts and merge them—account by account.

The new version of Class that was recently rolled out to all LOGIS class users (version 7.00) does have a new feature for preventing the creation of duplicate accounts through eConnect. If you turn this feature on, it will prevent eConnect visitors from creating a new account if too much information in the account they are trying to create matches an account already in the database. The similarity limits can be determined by city staff.

If you are interested in enabling real time account creation in eConnect and/or are interested in turning on the duplicate account creation prevention feature in Class, contact Paul Norton of LOGIS at pnorton@logis.org.
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Category: Parks and Recreation Systems

Code Enforcement – Not Limited to Complaint Tracking

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PIMS (Permit and Inspection Management System) is not just for permits and inspections anymore. The software has been expanded to other modules over the years. One of the newer successful modules is Code Enforcement which is currently being used by 11 cities.

Code Enforcement provides the capability to track user defined violations reported by a variety of sources and record actions taken by city staff. Compliance letters can be sent to the violators and / or property owners who are given a specific time frame to comply with city code. Citations can also be issued and tracked from the violations screen.

A new photo feature was recently added to the Code Enforcement module to allow inspectors to photograph code violations and provide evidence to substantiate the offense. Inspectors can take photos of the violation in the field and upload them to the photo information screen associated with each violation.

Another new feature is called Transfer to Assessments. This functionality allows any Code Enforcement fees which have not been paid (in a timely fashion) to be transferred to the Special Assessment module in the Property Data System as a pending assessment and to certify the unpaid balance to taxes.
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Category: Permits & Inspections Management

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