LOGIS Blog

Network Services Update 10/18/2010

Date Posted:

LOGIS Video Service

LOGIS has integrated our video conferencing system into the State OET video network!  This allows us to utilize video conferencing bridges to broadcast our member meetings.  Our members will be able to view and participate in the meetings from their location saving travel time and allowing them to maintain staffing levels.  The state phone number assigned to our video system is:  651-296-1054.

LOGIS Media Server

LOGIS recently implemented video streaming of council meetings for two of our members.  These members converted to LOGIS since our media server video streaming offered greater resolution, speed, and audio quality then their previous configuration.  With this conversion, our members were able to cancel their contracts with their previous vendors saving them thousands of dollars.

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Category: Networking,VoIP,WAN

The LOGIS Hot Site and Disaster Recovery for Public Safety Systems

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Every year all public safety systems operating at LOGIS (CAD, Mobiles and Records and Interfaces) are manually failed-over to the LOGIS Hot Site located in the Brooklyn Center Police Department. This is an important and necessary procedure that tests our ability to continue the operation of the public safety systems in the event of a disaster at the main LOGIS facility in Golden Valley. The Hot Site adds “insurance” and value to the LOGIS public safety systems.

Typically, the test starts with a Saturday morning shut down at the Golden Valley LOGIS facility. There is some downtime as we switch operations to the Hot Site. We then operate out of the Hot Site for 24 hours. On Sunday morning, we switch the operations back to the main LOGIS facility in Golden Valley. The most recent test, October 9th and 10th, was successful and revealed some important information to help with future recovery tests or an actual disaster recovery event.

A significant amount of preparation goes into the test of our Disaster Recovery capabilities. These yearly tests are critical to validate our procedures, validate system configurations, train our staff and have the agency staff experience the recovery procedure. A post procedure evaluation critiques and updates the documentation for all parties involved.

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Category: Computer Aided Dispatch,Disaster Recovery,Law Records Management

ePermits Enjoys Continued Success

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The first ePermit was issued to the City of Lakeville 7 years ago. Lakeville agreed to be our first city to “go live” on ePermits in April 2003. There were several other cities that volunteered to be on our design committee at the onset of the project: (Minnetonka, New Hope, Shakopee, and Eagan).

We currently have 12 cities that are using ePermits as a means of issuing permits to homeowners and contractors. This eliminates the need for a resident or contractor to travel to city hall in order to obtain a permit (which does not require a plan review).

There have been over 58,000 permits issued via the ePermits website since April 2003. Many other PIMS cities have expressed interest in receiving further information regarding ePermits.

In order to keep up with the ever changing technology pace, our next project will involve re-engineering ePermits to meet our clients’ requests. This will take ePermits to the next level by generating a more enhanced and widely used product.

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Category: Permits & Inspections Management

Property Data System Enhancements Forthcoming!

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It’s been a busy summer for the Property Data System staff, programming, testing and releasing several key enhancements. These enhancements are the direct results of member requests to improve the functionality of the system. A new interface to transfer Code Enforcement data from the Permits and Inspections System into Special Assessments of the Property Data System was released late in July. Now several other new enhancements requested by the members will soon be released. These new features include new search and sort options in the Find Permits module allowing the members to fine tune their data extracts to exactly what they need. Also soon to be released will be the Values Changed module. The Values Changed module will enable the ability to track (audit) changes to several key data items; removing the questions of: who, what, when and why data was changed. Several major module additions are currently in development, so look for them in the near future.

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Category: Permits & Inspections Management,Property Data

What’s up with password expirations while logging into CIS Version 3?

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Lately, a reoccurring question has been about password expiration.  Currently, we have two CIS environments.

  1. The first is a central server architecture in which the CIS Version 2 application is installed on Citrix servers within the LOGIS facility and domain.
  2. The second is a FAT (File Allocation Table) client environment in which CIS Version 3 is installed on remote computers located at client sites with the CIS server component located within the LOGIS facility and domain.  This is also known as a “client/server” architecture.

In either environment, individuals are first required to authenticate to the LOGIS domain before they are permitted to log into CIS.

With the Citrix environment, we are able to use an application that manages password expirations.  This application will notify individuals of their upcoming password expiration and enable them to set their own new passwords.

In FAT Client environment, the remote computers are not currently configured to utilize the same application as in Citrix environment which can notify individuals of upcoming password expirations and allow them to set their own new passwords.  Instead, CIS Version 3 users will see the below error which is the only evidence that their password has expired:

 

 

 

 

 

 

 

If you receive this message while attempting to log into CIS Version 3, please call the Utility Billing Support Line at (763) 543-2660.

LOGIS staff will be addressing this user authentication process for CIS Version 3 users in the near future.  As of July 13th, 2010, LOGIS established a security policy that states passwords will expire after 90 days.  If you have any further questions regarding password expirations, please feel free to contact the Utility Billing Support Line.

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Category: Utility Billing

LOGIS Hosts Active Network Customer Owners Group Meeting

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Focus GroupOn Wednesday, October 6, LOGIS hosted the Minnesota Active Network Customer Owners Group (COG) Meeting. This is an annual meeting where users of the Class and Active Net software get together with a representative of Active to discuss current concerns and the future direction of the software systems. (Class is the LOGIS offering for Parks and Recreation software.) The meeting is also a great opportunity for users to get together and “compare notes” about how to use Class to its fullest advantage. Meeting participants came from as far away as Rochester, MN.

Unfortunately, the Active representative that was to host the meeting got very sick immediately before she was due here, and had to go to the hospital. However, she was able to get us in touch with another Active representative by phone, and we were able to have the meeting presented “remotely” with a conference phone and remote display over the Internet. And to put everyone’s mind at ease, the Active representative who got sick is now doing fine and is back at work!

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Category: Parks and Recreation Systems

LOGIS Hosts GPRS Annual Conference

Date Posted:

Members of the Government Payroll Review Seminar (GPRS) held their annual conference at the LOGIS facility in Golden Valley MN on October 7, 2010. This is the third year LOGIS has hosted the conference. The LOGIS facility is a favorite for GPRS because of its central location, modern presentation technology for meetings and many attendees work for LOGIS member agencies.

The conference topics for 2010 were:

“Health Care Reform: The next three years”, and
“PERA Legislation”

For more information on GPRS contact:

Kathy Jo Price
City of Apple Valley MN
kprice@ci.apple-valley.mn.us

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Category: Financial Systems,Payroll/HR

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