Law enforcement agencies, prosecutors and the courts use different computerized systems for managing their records. This results in duplication of entry by each of those agencies as they enter the information for the same case into their respective systems. This increases the chance of data entry errors and a significant amount of time is spent transporting the documents between the three. Several years ago the BCA began development of a service to facilitate the movement of information between these various agencies. Recently that effort won an excellence in technology award by the International Association of Chiefs of Police. LOGIS is working with both the BCA and Motorola to create an interface to the eCharging service and it will be a part of the PremierOne records management system once development is complete.
Since 1995, the LOGIS offering for a Park and Rec management system has been called “Class.” However, the name of the company that has developed and maintained Class has changed a number of times over the years. When LOGIS first started offering Class in 1995, the company that developed it was called “Escom Software Services, LTD” of Vancouver, Canada. Several years later, they changed their name to “Class Software Solutions” to have their name better reflect their main product. A while after that, their company was purchased by “The Active Network” of San Diego, a company which offers a wide spectrum of sports and leisure software.
However, even with all the name changes, the development staff for the Class software remains in Vancouver, where they continue to improve and evolve the system.
ePermits has been a tremendous benefit for contractors and homeowners to acquire permits over the internet since April, 2003. Subsequently, there have been over 67,000 permits purchased via the ePermits website to date.
Currently, we have 12 cities using ePermits. We are happy to announce that the City of Brooklyn Center will be going live on ePermits beginning the 3rd week of June. We look forward to adding another city to our existing list of municipalities utilizing this function.
While the site has been extremely successful and very stable throughout the years, we are in the process of re-designing ePermits to keep up with the changing technology. This will improve all the aspects of the site and enhance the esthetic value for years to come.
On June 16, 2011, LOGIS will replace its existing help desk software with Tracker, a system produced by PhaseWare, Inc., of McKinney, TX. Help desk (or “call tracking”) systems provide a way to record and organize customer calls (incidents), ensuring that requests for assistance are handled in a timely manner.
PhaseWare Tracker offers numerous improvements over the previous help desk system. Many of these improvements are visible only to LOGIS staff, but some will directly benefit LOGIS member agencies. For example:
The LOGIS Self Service Center (SSC) is an online portal that will be available to all members. Using SSC, members can create their own incidents and monitor the progress of existing incidents. IMPORTANT: If you currently use the BMC Service Desk Express Self Service (Magic) website to create and track incidents, please be aware that this site will be permanently disabled on June 16. You will receive guidance on accessing the new LOGIS Self Service Center before that date.
Many of the departments at LOGIS will have department email addresses that allow members to create new incidents by sending an email to the appropriate address. Tracker will monitor the email inboxes and create incidents for each email sent. If you send emails to a department inbox for the current help desk system, please be aware that there may be some disruptions when we convert to the new system on June 16. Your LOGIS department will let you know if there are any steps you need to take.
Watch for further communications from your department at LOGIS. Self Service Center demonstrations will be provided at upcoming user group meetings.
Business continuity has always been a primary focus for LOGIS. Quite often this feature is overlooked compared to the other more glamorous features offered in our service. However, when a member recently had a backhoe tear up the primary copper feeds to their facility, removing their local PRI service along with their dedicated phone lines, the value became immediately apparent! The IP Telephony service immediately routed all inbound and outbound calls through the LOGIS PRIs, losing only the calls that were in process and resulting in an outage of only a few seconds.
The city utilized the LOGIS PRIs for several hours while repairs were made and until their circuits were restored. Once everything was restored the IP Telephony Service seamlessly switched back to the local PRIs. The incident demonstrated the value of this often overlooked feature!
On June 3rd the City of Richfield moved into their new municipal center! This is a state of the art facility servicing Police and Police dispatch, city services, and a fire department! LOGIS assisted Richfield from the inception of the project through the week following the move in. LOGIS contributed in a number of ways:
Designed and specified requirements for the Demark and computer room.
Wrote, evaluated, and managed cable and fiber optic bids.
Procured necessary IT equipment (routers, switches, etc.)
Provided uninterrupted phone service.
Established fiber optic connectivity between existing and new facility.
Transitioned dispatch center through temporary re-location to an outside facility.
Configured and established infrastructure at new facility, and also between facilities to allow ease of transition.
Congratulations to the City of Richfield on their new municipal center!
Earlier this year LOGIS changed the PID (Property ID) format used in our applications to comply with the new Dakota County system format. LOGIS changed the data for the LOGIS Special Assessment members in Dakota County. Since LOGIS shares data with Dakota County, the PID format must match exactly. In May LOGIS transferred the first of what will be many file transfers throughout the year to Dakota County. Dakota County was able to successfully process the data into their system without any issues.
The City of South St. Paul has joined the LOGIS consortium with CIS Infinity being their selection to replace their current utility billing system. The implementation is in the early stages of planning, including developing the implementation calendar, securing conversion resources, and beginning the task of defining all of their utility billing processes. The scheduled go-live is set for March 2012.
South St. Paul currently bills water, sewer, storm drainage, and street lights services for approximately 7,000 accounts which bill on a quarterly basis, with four large commercial accounts billing monthly. South St. Paul is also implementing the JD Edwards financial application, and the city will be provided with an interface to their General Ledger.
The city will benefit greatly being a part of a large Utility Billing user group that offers the knowledge and support from all its members.