During the week of August 4th the LOGIS RMS support analysts presented two webinar sessions about merging and validating addresses in LRMS. The main point was that addresses should be validated against the official Geofile list of addresses available to LRMS users. The many addresses in LRMS, whether the incident location or the residence of people involved, need to be entered according to a standard and validated against the Geofile. Validated addresses facilitate accurate reporting, investigative searches and incident mapping.
Missed the webinar? Contact Renee or Lisa for directions and tips on validating addresses. (763-230-7199 and press 3 for Records Support).
An Insight Software User Group meeting was held August 20th and 21st at LOGIS. The two day User Group meeting was well attended by a majority of the LOGIS members, along with a few other local Insight Software clients.
There were four primary areas of focus during the two days:
Insight Planning module; extends and enhances Insight Budgeting, including Salaries and Benefits details and line item comments;
Hubble; Insight Software’s new Business Management offering;
New features and functionality in the latest release 2014.1; and
Q&A; discussion on existing inquiries challenges, and potential enhancement ideas.
A number of attendees expressed interest in both the new Planning module as well as Hubble.
Thank you to the JDE support staff for organizing a very informative two day session!!
As many of you are aware, LOGIS and its Parks and Recreation members have—during the last number of months—gone through the process of selecting a new Parks and Rec system. That selection process has been completed, and our members unanimously chose to implement RecTrac, from Vermont Systems Inc., as their new Parks and Rec system.
The preliminary work has been done; the contracts have been signed, and we are currently well on our way to implementing our first batch of three cities (out of nine total) on the new system. Initial training will begin during the week of September 29th, followed by several weeks of entering basic data. A second round of training will follow during the week of October 20th. The second round will focus on how to use the system for day-to-day operations. All three cities plan to be live on the new system before the end of this year.
The remaining six cities will be implemented during 2015, in two batches of three cities each. The first batch will take place during the spring of 2015, and the second batch will occur in the fall of 2015. All nine cities plan to be live on the new system by the end of 2015.
We have released the latest test version of eScheduling to the City of Eden Prairie. The Inspections Department is currently testing the requested changes and updates included in this version. As soon as testing is complete, we will release the new function into production to introduce online scheduling for permits.
This enhancement is completely optional for each ePermit city. If you would like to see a demonstration of the new eScheduling functionality, please feel free to contact us.
LOGIS is continuously looking for opportunities to improve our communications with our members. Many members like to call their favorite support person directly and may still continue to do so. The issue with calling a support person directly and leaving a voice mail is: there are times when an individual staff person is out of the office, in a meeting or busy helping another client.
To assist you in contacting a support analyst faster, LOGIS has implemented a new support number for Permits and Inspections (PIMS), Property Data (PDS), Special Assessments (SA) and Park and Recreation (Class and RecTrac) applications. Complete details about this number are documented on the LOGIS portal site under Contacts.
When calling the support number you will be prompted to choose which application you need assistance with: 1 for PIMS, 2 for PDS, 3 for SA and 4 for Class / RecTrac. The phone will then ring at the desk of the primary support analyst for that application. If they are unavailable to answer your call, the system will then automatically ring the other support analysts concurrently. If by chance none of the support analysts are available to take your call, you will the option to leave a voice mail which will be picked up by the first available support analyst.
All other options for support will continue to function the same way they have in the past.
Ready for cheese curds and corn dogs?!? The State Fair is right around the corner and Fall 2014 Certification has already begun!
June 30 marked the beginning of the Fall 2014 Utility Billing Certification Process. Our cities follow their own business timetable regarding their actual certification steps, and because of the many elements involved it takes almost a full six months for our total membership to complete the Fall process.
The Utility Billing Certification process prepares past due utility bill amounts for assessment against property owner real estate taxes. All of the LOGIS utility billing membership (except Hutchinson Utilities, which bills gas and electric) certify past due utility bill amounts to property taxes. The majority of our members certify these past due amounts in the fall, but there are several that process certifications in the spring as well as the fall of each year.
The Certification process transfers past due utility bill amounts from the originally billed AR’s to certification ‘holding’ AR’s. This action allows the city to identify and closely monitor these past due accounts, create certification letters informing the property owner of the potential certification, and apply administration fees. The certification notification letter to the property owner advises him/her of the potential certification of unpaid services for a specific time period and the date by which they must pay the past due amount if they wish to avoid that amount from being assessed against their real estate property taxes.
The window to process the certification can range from a week to three months, depending on the member’s policies and business practices. Some members move the past due amounts subject to certification immediately to their Special Assessment departments; others leave those past due amounts in the Utility Billing system until it is time for the certification file to be forwarded to the County. The past due amounts that are identified as certifiable to real estate property taxes are removed from the Utility Billing system once the certification file has been forwarded to the member’s Special Assessment department or to the County Assessor’s Office for collection.
When the transfer of the certification file to the County is complete, the County collects the certified amounts as real estate property taxes and becomes responsible to reimburse the member for those amounts, usually at predetermined intervals.