Sometimes, it may seem as if Class is refusing to find an account when you know that the account is in the database. For example, in the Client field of the Program Registration Screen, you may enter the name of an organization or team which you know you are spelling correctly, and the account simply will not appear. In these cases, it is almost always a result of missing a check box in the Search or Find fields of the Program Registration Screen.
In the case of frustration pulling up an organization or team by name, this is usually due to the “Account Name” Search box not being checked. For each account, there is a field in the database called “title.” For organizations and teams, this is the organization or team name; for family accounts, this is the name of the main contact on the account. The “title” field for accounts corresponds to the “Account Name” check box in the Program Registration screen. Thus, if the Account Name box is not checked, class will not find organizations and teams if you enter them by name in the Client field of the Program Registration screen.
The Fall 2014 Utility Billing User Group meeting was held Wednesday, October 8 at the LOGIS offices from 12:00-3:30 pm and was well attended by our Utility Billing application members.
These semiannual meetings provide a forum that fosters communication, networking, and the sharing of best utility billing practices among our members and also provides an opportunity for LOGIS staff to share new developments/changes/enhancements related to the utility billing applications and add on product we support.
Prior to the meeting, Advanced Utility Systems, our utility billing software provider, conducted a hands-on demonstration of Infinity.Mobile for member Utility Billing, Finance, and Public Works staff. Infinity.Mobile is a workforce automation application that leverages mobile and wireless technologies to optimize service order processes.
User discussion topics are solicited from the members in advance of the meeting and the agenda is constructed to include those inputs as well as cover LOGIS updates and news – all of which lead to lively discussion by this passionate and dedicated professional group, and this gathering was no exception!
An enhancement was added to the regular agenda for our Fall 2014 meeting. A short training session was provided to all interested members post-meeting to demonstrate utilization of CIS Infinity Searches and Filters. We hope to make these ‘mini’ training sessions a regular feature at our User Group meetings going forward.
LOGIS will host the annual PIMS user group meeting on Tuesday October 14, 2014. We will review the newly transformed PIMS database and servers comprised of a converted server environment running Windows 2012 and SQL 2012, currently in production.
Other items to be discussed will be:
Electronic Plan Review
Shakopee Plan Review / Projects / Right of Way
New User Interface Project
Representation from each city is highly encouraged and well attended. We are looking forward to a successful and informative meeting.
The annual Special Assessment User Group meeting date has been set for Wednesday, October 29, 2014 (9:00 AM – 11:00 AM) at LOGIS.
This annual meeting is an important communication tool used to relay information about new system enhancements and “Did You Know” tips to the users. It is also a time for the users to ask questions of LOGIS support staff and other users on how they handle items. As always, the rollover process will reviewed.
One of the Hot Topics this year will be the demo of the eProperty option which allows for real-time assessment look ups from web. This option can be a direct connect to a URL on the LOGIS webserver or a link from the member’s website.