The City of Edina is excited to offer inspection scheduling online to contractors and homeowners.
eScheduling is used in conjunction with ePermits to enhance product service by allowing the public to schedule required inspections for any issued permit online.
The process is quite simple, after logging in to the ePermits website; the search function helps the applicant locate their permit. Once the permit is found, the scheduling process begins by listing the possible inspections associated with the issued permit. As a convenience, this section will also display any completed inspections and previously scheduled inspections at a glance. After an inspection has been selected, a calendar will be presented and available times will be offered at designated increments. By selecting a date and time, the inspection is scheduled and the applicant is given inspection details. A confirmation email is sent to the applicant as well.
The City of Edina has enjoyed positive feedback regarding eScheduling as a means of elevating customer service.
New Hope is converting to version 3.1 of RecTrac—the browser-based version—during the week of April 10th. They converted from version 10.3 of RecTrac, which is an older, client/server-based product.
New Hope was well-prepared for the conversion, and they have so far reported pretty smooth sailing. This is very good news considering that three more LOGIS RecTrac 10.3 cities will be converted to version 3.1 starting in late summer of this year. Those cities are now in the process of preparing for the conversion and are looking forward to the new system.
The PDS system is full of grids, which display data in columns. Many users know they can sort all rows in the grid based on one column as the key field by a simple right mouse click on a column header to sort either ascending or descending.
However, there are many other options available with the right mouse click on a column header in most grids. One option is “show filters”. With this option selected, if you click on the icon in the top row, column filter options are available to help you select what you are searching for. Most filters default to “equals” but can be changed to any of the available options listed. Filter options include: equals, not equal to, greater than, less than, greater than or equals, less than or equals, Is Null, Is Not Null, between, not between or even a custom filter.
With your filter set, just click in the top row of the column and start typing. Data which does not match your selection criteria will be removed from the grid display.
The semi-annual Utility Billing User Group Meeting was held on April 11th, 2017 at 1:00 PM at the LOGIS office. The User Group consists of 20 Utility Billing member Cities.
The meeting started with introductions, and new meeting attendees were also introduced. LOGIS discussed topics that included the 2017 Work Plan and the lifespan of the current CIS software being used by LOGIS members. LOGIS also discussed options for training opportunities, along with handouts to better keep City billing integrity by using Advanced Searches and/or Filters.
The second half of the User Group Meeting continued with our members’ discussion questions. Member discussion questions included thoughts and ideas from others regarding informational meter readings, Infinity.Mobile, meter change out processes, and Winter Average.
The meeting concluded with an update regarding the progression of LOGIS members to a new Electronic Bill Payment & presentment (EBPP) vendor. Members who have transitioned and members who have yet to transition were able to discuss questions and procedures with one another.
The User Group Meetings have been a great way for the Utility Billing users and LOGIS staff to network together to share ideas and best practices.