The LOGIS Utility Billing staff held their annual User Group Meeting on Tuesday, August 20. The LOGIS Utility Billing group consists of 19 member cities, who come together and network on numerous different topics.
This year’s discussions were on the remaining 2019 work plan items, such as meter change-out projects. Details on the vendors for meter change-out projects, and new customer portals for customer’s to review their own water usage and much more were also reviewed. An update on CIS Infinity Builds and new Build release dates. Along with changes to the State Testing Fee that will affect the 2020 utility rates.
LOGIS plans to implement automation of scheduler jobs, and hold mini WebEx sessions where LOGIS can provide additional training on features within CIS Infinity. A demo of a process available within the software was completed on Arrangement Processing with the help from one of the members currently using this feature.
The meeting was concluded with member questions, where the membership has an opportunity to get ideas from other cities on how they handle different circumstances.
The Property Data (PDS) and Special Assessments (SA) development and support team are excited to welcome Tom Blaeser as our new Director of Application Development and Support. Tom comes to us with more than 20 years of management experience in application development and payment technology.
As reported in their last quarterly newsletter, VSI is planning on implementing a new UI (User Interface) in the near future. The user interface is the “look and feel” of the application. It defines how you interact with RecTrac. Giles Willey, President and CEO of VSI describes it as “a more modern looking style that will become the foundation for RecTrac going forward.” A re-design of the WebTrac interface is also in the works.
We do not yet know what the new UI will look like—neither for RecTrac nor WebTrac. There are no samples available yet on VSI’s Customer Support portal. However, we do think it’s likely that a demonstration will be part of VSI’s Minnesota Regional User Group Meeting in October.
The new RecTrac interface is scheduled for completion by the end of the third quarter, which means our users will likely be seeing it by the end of this year. The new WebTrac interface is scheduled for completion sometime in the fourth quarter of this year. The “VSI Roadmap” (see the graphic accompanying this article) is available from the “Customer Success Center” of VSI’s customer support portal.
LOGIS is proud to announce that the City of Crystal went Live with the LOGIS eLicenses web site on August 1st 2019. Crystal became the first city to utilize eLicenses for rental licenses.
The eLicenses web site allows applicants to apply for or renew their rental licenses online. The eLicense interface is highly configurable to collect online applicant and license data that is stored within the business and animal license modules within the Permit and Inspections Management System (PIMS). It is also flexible to configure for different types of licenses including animal licenses, rental licenses and all types of business licenses.
There are other cities in the planning process of implementing rental eLicenses, and it is anticipated that eLicenses will greatly increase the efficiency of the licensing process for applicants and city staff.