In March, five LOGIS Public Safety Staff, along with 25 participants from our member agencies had the opportunity to attend the newly formed CentralSquare’s first vendor conference in San Antonio. This four-day conference was packed with classes that discussed current product functionality as well as gave previews of new features that are on the horizon. Time at the conference is always valuable because it provides the opportunity for face-to-face interactions between users and product management!
Some of the exciting enhancements that are coming:
New Mobile User Interface Design
Mapping within CAD Browser
CAD User Interface Design upgrades – starting with the Emergency Call Taking screen
Additional functionality with the new Routing Server
If your agency is interested in attending future CentralSquare conferences, please contact LOGIS Public Safety staff for additional information. Next year’s conference has been scheduled for March 17th-20th, 2020.
Since the implementation of Motorola Printrak and Infotrak LRMS, LOGIS Public Safety has offered an expansive catalog of statistical and ad-hoc reports to its member agencies. The vast majority of these reports have been built and published for use through various Hummingbird BI applications such as BI Web, BI Query and BI Reports. Working with the OpenText Corporation, who purchased Hummingbird Limited some time ago, LOGIS Public Safety has implemented an upgrade to the BI environment in early October 2018.
The upgraded BI environment closely resembles the previous Hummingbird applications. Users will notice a few changes, such as the absence of the patented hummingbird flapping its wings during the report rendering process, but the applications still provide a user-friendly interface to retrieve much needed statistical and ad-hoc public safety data. In terms of available public safety data, OpenText BI can retrieve historic data from Motorola Printrak and Infotrak LRMS as well as current and historic data from CentralSquare (TriTech) CAD and Classic RMS.
Central Square Technology has enhanced the audit functionality within the FBR (field-based reporting) product that our agencies utilize. The Audit Log queue has been replaced with a new and improved Audit Log functionality. The system now enables designated users the ability to view all audit activity for a specific case or report. Additional transactions are now recorded in the audit log to track report related activities. These include everything from viewing or deleting a report to viewing, downloading or printing reports. LOGIS Public Safety staff is working with agency administrators to implement the new functionality to accommodate their respective business practices.
Many in the LOGIS member community are well acquainted with the operations and support arm of the Public Safety Applications group at LOGIS. But, did you know there is a branch of the group dedicated to development and integrations as well? This small group of individuals have expertise with interface design and implementation, software development, and database reporting and analytics.
As part of the Tritech CAD/RMS implementation, we have supported a number of integrations to various criminal justice and private vendor systems. These include MN BCA’s eCharging and Integrated Search, State of MN Courts (MNCIS), Dakota County Criminal Justice Network (CJN), Imagetrend Fire RMS, Firehouse RMS, LexisNexis ACA (www.communitycrimemap.com), FATPOT, and Advanced Public Safety’s eCitations, and two external CAD systems. Some more recent additions to this list have come from specific agency requests, including Tracker Products Evidence Tracker system and LexisNexis CopLogic online reporting system.
Developing and supporting these system to system communications helps to create efficiencies in the data flow process, improve data sharing efforts, and ultimately enhance criminal justice and emergency personnel to provide better and more effective service in their communities. As technology changes and business need increases, we expect to expand our catalog of system integrations. In the near future, we hope to have a few additional connections, most notably NIBRS reporting through the MN BCA’s Crime Reporting System (CRS), State Accident Reporting (MNCrash), and Department of Corrections booking and arrest entry.
At a recent meeting, a member of the LOGIS Public Safety staff was asked if it is difficult for a group of private IT professionals to provide support for our stakeholders. This question frequently arises in regards to how we comprise the support staff that the end-users are familiar with and rely on. Within the public safety group, our staff is comprised of individuals that have held positions within the public safety umbrella including Police Special Services Manager, Investigative Intelligence Analyst, Dispatcher, EMT, and Chief of Police to name a few. Between the twelve members of the staff, there is a combined 144 years of public safety experience. This experience allows LOGIS to deliver a high level of service in an intergovernmental consortium environment that is not only helpful, but also relevant to the agencies that we support.
Has the LOGIS Public Safety group been reinvented? Not really…but we have been away from the blog for quite some time and it’s a good opportunity to re-introduce ourselves. As a support team for public safety software applications, we have twelve dedicated individuals who support over three dozen public safety entities in the metro area and in greater Minnesota. Utilizing the TriTech Inform software suite for CAD (computer aided dispatch), Records (which includes field-based reporting, also known as FBR) and Mobile (laptops and tablets in squad cars, fire trucks or other response vehicles), we provide the primary support team for our membership.
Beyond the TriTech software, LOGIS Public Safety offers customized solutions for reporting to assist agencies with tracking a broad range of data in your community as well as integrations with other software systems.
LOGIS Public Safety may not be a new version, but we continue to be dedicated to support our public safety agencies by providing 24/7/365 top-notch software applications and good old-fashioned customer service.
We are just three weeks into the new year and it has already been a busy one for the LOGIS public safety group. The Maple Grove Police Department went live on the TriTech RMS system on January 12th. The Maple Grove staff did an outstanding job of planning and readying their staff for the change. We saw few issues and most were resolved readily. Many TriTech staffers and LOGIS personnel were on site to help with any problems.
We recently met with the Minnetonka staff to plan for their go live on the TriTech CAD/Mobile/RMS system. That will help fill out the schedule for the rest of the implementations. Progress will be more visible to all of the agencies very soon.
This past week marked the completion of functional acceptance testing of the TriTech Inform Computer Aided Dispatch system. The results were very positive. Each dispatch center participated in performance testing and all results obtained beat the required standards by a significant margin. The law records management functional acceptance test took place in July and we continue to bring on and test interfaces. This is excellent news as we enter the home stretch of the preparation phase and move into agency implementations. Next month, we will be performing a disaster recovery test of the TriTech system. This will be followed by upgrades in October of each application and will be quickly followed by end user training. Everything is on track for go lives scheduled later this year.
Each of the main applications for the upcoming public safety suite are being upgraded in the month of June. The TriTech CAD and Mobile products were upgraded just last week. The upgrade was completed within a short time, and we will be spending a few days testing. The TriTech RMS/FBR product is about to be upgraded and brings with it many interfaces. The application and interfaces will undergo testing in the coming weeks. Before the first agencies go live there will be a couple more CAD/Mobile upgrades and one more RMS/FBR upgrade. The go live versions will all be installed during the month of October.
Mark Tande will be retiring in early May after 13 years at LOGIS. Mark is an expert in mobile and citation support and he will be sorely missed. Mark’s replacement began his career at LOGIS on April 20th. John Nichols comes to us from the Columbia Heights Police department where he was an information systems specialist for the past 5 years. In addition, he has been instrumental in the TriTech implementation in Anoka County working as Records Manager for their Joint Law Enforcement Council.
It is a bittersweet time for us at LOGIS as we say goodbye to Mark and wish him the best in his retirement and welcome John to the public safety support team.