Many in the LOGIS member community are well acquainted with the operations and support arm of the Public Safety Applications group at LOGIS. But, did you know there is a branch of the group dedicated to development and integrations as well? This small group of individuals have expertise with interface design and implementation, software development, and database reporting and analytics.
As part of the Tritech CAD/RMS implementation, we have supported a number of integrations to various criminal justice and private vendor systems. These include MN BCA’s eCharging and Integrated Search, State of MN Courts (MNCIS), Dakota County Criminal Justice Network (CJN), Imagetrend Fire RMS, Firehouse RMS, LexisNexis ACA (www.communitycrimemap.com), FATPOT, and Advanced Public Safety’s eCitations, and two external CAD systems. Some more recent additions to this list have come from specific agency requests, including Tracker Products Evidence Tracker system and LexisNexis CopLogic online reporting system.
Developing and supporting these system to system communications helps to create efficiencies in the data flow process, improve data sharing efforts, and ultimately enhance criminal justice and emergency personnel to provide better and more effective service in their communities. As technology changes and business need increases, we expect to expand our catalog of system integrations. In the near future, we hope to have a few additional connections, most notably NIBRS reporting through the MN BCA’s Crime Reporting System (CRS), State Accident Reporting (MNCrash), and Department of Corrections booking and arrest entry.
At a recent meeting, a member of the LOGIS Public Safety staff was asked if it is difficult for a group of private IT professionals to provide support for our stakeholders. This question frequently arises in regards to how we comprise the support staff that the end-users are familiar with and rely on. Within the public safety group, our staff is comprised of individuals that have held positions within the public safety umbrella including Police Special Services Manager, Investigative Intelligence Analyst, Dispatcher, EMT, and Chief of Police to name a few. Between the twelve members of the staff, there is a combined 144 years of public safety experience. This experience allows LOGIS to deliver a high level of service in an intergovernmental consortium environment that is not only helpful, but also relevant to the agencies that we support.
Has the LOGIS Public Safety group been reinvented? Not really…but we have been away from the blog for quite some time and it’s a good opportunity to re-introduce ourselves. As a support team for public safety software applications, we have twelve dedicated individuals who support over three dozen public safety entities in the metro area and in greater Minnesota. Utilizing the TriTech Inform software suite for CAD (computer aided dispatch), Records (which includes field-based reporting, also known as FBR) and Mobile (laptops and tablets in squad cars, fire trucks or other response vehicles), we provide the primary support team for our membership.
Beyond the TriTech software, LOGIS Public Safety offers customized solutions for reporting to assist agencies with tracking a broad range of data in your community as well as integrations with other software systems.
LOGIS Public Safety may not be a new version, but we continue to be dedicated to support our public safety agencies by providing 24/7/365 top-notch software applications and good old-fashioned customer service.
We are just three weeks into the new year and it has already been a busy one for the LOGIS public safety group. The Maple Grove Police Department went live on the TriTech RMS system on January 12th. The Maple Grove staff did an outstanding job of planning and readying their staff for the change. We saw few issues and most were resolved readily. Many TriTech staffers and LOGIS personnel were on site to help with any problems.
We recently met with the Minnetonka staff to plan for their go live on the TriTech CAD/Mobile/RMS system. That will help fill out the schedule for the rest of the implementations. Progress will be more visible to all of the agencies very soon.
This past week marked the completion of functional acceptance testing of the TriTech Inform Computer Aided Dispatch system. The results were very positive. Each dispatch center participated in performance testing and all results obtained beat the required standards by a significant margin. The law records management functional acceptance test took place in July and we continue to bring on and test interfaces. This is excellent news as we enter the home stretch of the preparation phase and move into agency implementations. Next month, we will be performing a disaster recovery test of the TriTech system. This will be followed by upgrades in October of each application and will be quickly followed by end user training. Everything is on track for go lives scheduled later this year.
Each of the main applications for the upcoming public safety suite are being upgraded in the month of June. The TriTech CAD and Mobile products were upgraded just last week. The upgrade was completed within a short time, and we will be spending a few days testing. The TriTech RMS/FBR product is about to be upgraded and brings with it many interfaces. The application and interfaces will undergo testing in the coming weeks. Before the first agencies go live there will be a couple more CAD/Mobile upgrades and one more RMS/FBR upgrade. The go live versions will all be installed during the month of October.
Mark Tande will be retiring in early May after 13 years at LOGIS. Mark is an expert in mobile and citation support and he will be sorely missed. Mark’s replacement began his career at LOGIS on April 20th. John Nichols comes to us from the Columbia Heights Police department where he was an information systems specialist for the past 5 years. In addition, he has been instrumental in the TriTech implementation in Anoka County working as Records Manager for their Joint Law Enforcement Council.
It is a bittersweet time for us at LOGIS as we say goodbye to Mark and wish him the best in his retirement and welcome John to the public safety support team.
Getting data from one system to another is the work of the computer interface. Public safety data has many destinations including the BCA, courts, corrections, prosecuting attorneys and others. The complexity of interfaces can vary dramatically. For instance, pulling 911 information into the Computer Aided Dispatch system differs little around the country, while getting radio data to the same system is more complex and can vary by radio installation. The TriTech systems being put in place at LOGIS have over a dozen Computer Aided Dispatch (CAD) interfaces and another dozen record management system (RMS) interfaces. Many of the interfaces require coordination with outside third parties or vendors and this can be a challenging process.
Once developed, the interfaces go through testing to make sure they provide the correct data and function as expected. The ultimate test comes when they are tested in the real world to make sure the data flows all the way through. Many of the CAD interfaces have already completed functional acceptance testing. Once we receive an expected Records Management System upgrade, we will be able to test many of the records interfaces. The TriTech Message Switch originally scheduled for delivery in April has been moved up to March which will allow us to test state queries earlier than had been originally planned. The new message switch is designed to be a common platform for queries throughout their suite of applications.
Bair Analytics ATACRAIDS is an advanced crime analysis tool used by several members of LOGIS. Agencies have found to be a very useful tool in analyzing and responding to criminal activity within their own jurisdictions. Back in 2013, LOGIS began working with Bair Analytics to develop an integration with the Motorola Law Records Management System that would allow agency personnel to visualize select criminal and non-criminal activity on a simple web map interface. Building upon that success, ATACRAIDS then developed a Calls For Service module, which provided functionality to visualize Call for Service data from a 911 center’s CAD system. As of November 2014, LOGIS now has an integration with this new CFS module for agencies using Motorola’s Printrak CAD as well as those using Hennepin County Sheriff’s Office CAD. An additional benefit for some agencies is the capability to consume this published data using the more robust ATAC Workstation product, also provided by Bair Analytics.
LOGIS sits on two stakeholder groups at TriTech. The Records and CAD stakeholder groups generally meet on a monthly basis to discuss development of the applications and give input on changes. TriTech product management demonstrates to attendees their current work product and seek input on how to improve on their development. By doing this, TriTech is able to get advice from those doing the work in the field prior to putting improvements in production environments. LOGIS has seen firsthand the benefits of being a part of these groups. Several LOGIS support analysts will be attending the TriTech users conference the week of September 28th and look forward to gaining additional knowledge on the entire Public Safety Suite.