LOGIS Blog

RecTrac Training Videos Available through On-line Help

Date Posted:

RecTrac training videos are now available through RecTrac’s on-line help system. Previously, they were only available from Vermont Systems’ (VSI’s) customer portal, which required a login and password. Now, all you have to do is click on the question mark icon (?) on any RecTrac Screen.

In the upper-left corner of the on-line help screen that appears, click on the Table of Contents Tab. You then click on the link titled “Topic Documents, Instructional Videos, and Other Listings.” Currently, there are 35 instructional videos available on various topics. VSI often adds additional videos with new software releases.

RecTrac-Videos

 

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Category: Parks and Recreation Systems

RecTrac User Group Meetings: Local and Regional

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people-meetingLOGIS just hosted a RecTrac user group meeting for its members. The main purpose of this meeting was to prepare for the VSI-sponsored Minnesota regional RecTrac User Group meeting on October 25, hosted by the City of Plymouth. The preparation for the regional meeting involved gathering issues from our cities to present at that meeting. The regional meeting is a day-long affair, with lots of opportunity to get into detail about the system and network with other users.

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Category: Parks and Recreation Systems

RecTrac Recently Updated

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PortalThe RecTrac Parks and Recreation management system has recently been upgraded to version 3.1.08.04. The timing of this upgrade was a bit unusual in that we normally wait until after summer (that is, the busy season for Parks and Rec Departments) before implementing an upgrade. However, there were a few issues addressed in the upgrade that were important to some of our users, so we determined that it was better go ahead and upgrade rather than wait a number of weeks. The changes and enhancements present in an upgrade are recorded in upgrade documents that we always send out to our users prior to the upgrade. These documents can also be found on the LOGIS portal (http://portal.logis.org). If you have any questions about accessing these documents, please contact rectrac@logis.org.

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Category: Parks and Recreation Systems

RecTrac Datagrid Tip: the Up/Down Arrow Button

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Datagrid ButtonThe RecTrac Parks and Recreation Management system has lots of tips and tricks its users may not know about. For example, did you know that if you click on the Up/Down arrow to the right of a code datagrid column, RecTrac will open the management window for that code? From there, you can add a new code, delete an existing one, etc. That can be a real time-saver.

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Category: Parks and Recreation Systems

New RecTrac Version has League Email Feature

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RecTrac Email ButtonRecTrac users may be unaware that the new version of the software (Build 3.1.08.01—implemented last week) has a League Report Emailing feature. This functionality provides the ability to email reports and schedules directly to your League Teams and players. Prior to this, you had to manually find the email addresses for your Team contacts and players, generate the report(s), and then send individual emails. The League Report Emailing program simplifies this process! From League Management, highlight/select a League and click the Email Reports button. Use the “?” and “i” Help icons for field descriptions, examples, and other information.

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Category: Parks and Recreation Systems

LOGIS RecTrac User Group Meeting to be Held April 19th

Date Posted:

people-meetingLOGIS RecTrac cities will be having one of their periodic User Group meetings on Thursday, April 19th at the LOGIS offices. The meeting will take place in our conference room on the first floor from 10:00 – 11:30 AM. The primary focus of this User Group meeting will be Point of Sale (POS) and Inventory. LOGIS staff will also discuss various other RecTrac-related issues.

User Group meetings are always a good way to network with your peers and learn from one another. We hope to see you there!

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Category: Parks and Recreation Systems

RecTrac Field Help is “Click-able”

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RecTrac HelpMost RecTrac users know about the “i” icon in the upper right corner of the RecTrac Screen. Clicking that icon will cause “i” icons to appear for all the fields on the screen. These are field help icons. When you hover over them with your cursor, the field help appears.

However, field help can be frustrating in that its activation is sensitive. If you move the cursor even slightly off the icon, the field help disappears. Also, field help will sometimes contain clickable links to more information, but when you move the cursor to click on the link, the field help again disappears, taking the link along with it.

You may not know there is a way to relieve this frustration by clicking on the “i” icon itself while you are hovering over it. Doing so will cause the full on-line help screen to appear with that field definition at the top of the screen. You may then click on the embedded link without a problem.

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Category: Parks and Recreation Systems

RecTrac User Group Meeting Focuses on Payment Processor

Date Posted:

GroupLOGIS RecTrac members recently gathered for a user group meeting focusing on Card Connect—a credit card payment gateway that has some unique advantages in regards to compliance with Payment Card Industry Data Security Standards (PCI-DSS). The presentation was given by Dimitrios Hilton, one of LOGIS’ security specialists.

The main advantage of Card Connect is that it uses a “P2PE” (Point-to-Point Encryption) certified hardware/software solution that Card Connect calls the “Bolt” interface. In short, Bolt eliminates the need for an entire PC to be dedicated to credit card transaction processing. It also vastly reduces the amount of paperwork and resources necessary to become and remain PCI-DSS compliant.

If you have any questions about the Bolt interface, please contact LOGIS RecTrac support at rectrac@logis.org.

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Category: Parks and Recreation Systems

Display Family Members in Grid in RecTrac

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Household_DatagridMany of our RecTrac users may not know that it is possible to display additional family members in a grid format in Household Maintenance (instead of as a series of tabs on the right side of the screen). This can cut down screen clutter considerably, which can help a lot on a screen that is already full of information. The family member grid is controlled by the Household Profile in the Management > System Management > User/Menu/Profile Management > Profile Management screen. If you want more information about this option, contact LOGIS RecTrac support at RecTrac@LOGIS.org.

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Category: Parks and Recreation Systems

Potential Issue with RecTrac VIC and Windows 10

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Windows 10VSI recently sent out a “VSI Connect” message alerting RecTrac users to a possible issue with Windows 10 major updates. The Windows 10 upgrade process has the potential for removing VIC from your PC without your permission. This is a problem with Microsoft and Windows; it cannot be controlled by RecTrac or VSI.

Fortunately, this only happens to PCs running Windows 10, and only during major upgrades (like the recent Windows 10 Creators Update). Also, it only happens some of the time. (But there is no data to suggest the probability of it happening.)

VSI is researching this situation, but for now, the work-around is to re-install VIC if the Windows 10 upgrade process deletes it (usually done by your IT department).

For more detail about this general issue, click on the following link: https://www.howtogeek.com/243581/windows-10-may-delete-your-programs-without-asking/

Please contact rectrac@logis.org if you have further questions.

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Category: Parks and Recreation Systems

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