LOGIS is continuously looking for opportunities to improve our communications with our members. Many members like to call their favorite support person directly and may still continue to do so. The issue with calling a support person directly and leaving a voice mail is: there are times when an individual staff person is out of the office, in a meeting or busy helping another client.
To assist you in contacting a support analyst faster, LOGIS has implemented a new support number for Permits and Inspections (PIMS), Property Data (PDS), Special Assessments (SA) and Park and Recreation (Class and RecTrac) applications. Complete details about this number are documented on the LOGIS portal site under Contacts.
When calling the support number you will be prompted to choose which application you need assistance with: 1 for PIMS, 2 for PDS, 3 for SA and 4 for Class / RecTrac. The phone will then ring at the desk of the primary support analyst for that application. If they are unavailable to answer your call, the system will then automatically ring the other support analysts concurrently. If by chance none of the support analysts are available to take your call, you will the option to leave a voice mail which will be picked up by the first available support analyst.
All other options for support will continue to function the same way they have in the past.
LOGIS Development staff has finished the programming and testing of the new user interface for PDS and Special Assessments. This interface allows for screen resizing, multiple menu items open, sort functionality, and the ability to export to several different formats from most grids to name a few enhancements.
The City of Eden Prairie offered to be an early adopter and field-tested the new interface starting in mid-June. With just a few minor tweaks, the software is ready for all LOGIS members and will be released to them on July 17th.
In an effort to better communicate with our members, PDS has started using a new website. The web link is http://portal.logis.org. Once connected it is just a matter of selecting Application Sites, then Property Data or Special Assessments. Upcoming meetings will be displayed using the Calendar link. Documents like Release Notes, Meeting Re-Caps and User Lists will be easily available using the Shared Documents link. As time permits, other documents like FAQ’s and Quick Tips will be added.
In the future, working with your City IT staff, a new ICON for Portal Communicator may appear on the bottom of your screen to alert you of any critical information.
Now that the Technical upgrades to Visual Studio 2013 and the .Net 4.0 framework are complete for the Property Data System (PDS), LOGIS development staff are busy programming and testing PDS enhancements that are able to make use of the new tools provided by the upgrade.
The first major change is the ability to resize the PDS screens. The other major change is the ability to have multiple menu items screens open at the same time and move them around as floating screens. A change to the PID in the MDI will update all open screens. Many of the grids will dynamically resize as the screen size is changed.
The next release, which is planned for by the end of the month, will include these new features.
Technical upgrades to Visual Studio 2013 and the .Net 4.0 framework are complete. LOGIS computers were updated as the first step and developers completed programming changes. Property Data and Special Assessments applications were tested by LOGIS staff.
The City of Eden Prairie is currently field testing the software with no issues found to date. Within the next week, the updated applications will be released to all other PDS and SA members.
LOGIS support staff is in the process of many Microsoft Technology upgrades. These upgrades will enable LOGIS to utilize many enhancements to improve the PDS system.
First up is the upgrade of the Developer Tools to version 2013. With this being completed, we are currently testing programs produced by the updated tools. Later this spring, SQL 2005 will be upgraded to SQL 2012, then be moved to a Cluster Server environment.
All computers accessing the PDS system will need to be running at a minimum .Net framework version 4.0. Those computers have been identified and the membership IT staff have been helpful getting these computers updated.
St. Paul has been using the eProperty website developed by LOGIS to allow the public to lookup special assessments in real time. The City of Woodbury liked the functionality of the St. Paul website and asked if they too could have similar functionality. On February 6th Woodbury went live on their eProperty website. Citizens for both St. Paul and Woodbury are able to view online levied and pending assessments for their property including assessments which have been certified to the county to be assessed on their property taxes.
Other LOGIS members who use the Special Assessments application and would also like to have this functionality need to contact LOGIS to discuss the details required for their own eProperty website.
The latest release of the Property Data System (PDS) included a new feature for applying payments to several PID(s) at one time. The PIDs can be loaded to the grid one at a time, by range of PIDs or from a spreadsheet. Once PIDs are loaded to the grid with their payoff balances, a total for all PIDs will be displayed. If the total displayed matches the actual check amount, select the process button to apply the payments. Partial payments or payments to deferrals cannot be applied in this manner.
Recently LOGIS hosted user group meetings for the Special Assessments (SA) and Property Data System (PDS) users. System enhancements for the year were reviewed with each group. The enhancements are described in the release notes sent to the users but this is a great way for the users to see the changes in action.
These meeting are a great communications tool for feedback from the users to express what enhancements they would like in the system. Many of the unique abilities of the system come directly from the user requests at these meetings.
Hennepin County is implementing a new Computer Aided Mass Appraisal (CAMA) system. Various assessor agencies wanted to know how data will be shared between existing systems and the new applications.
LOGIS is centrally located and has a conference room large enough to handle the large number of interested agencies, so the meeting was hosted at LOGIS on November 8, 2013. The meeting was setup with a WebEx session so those who were unable to physically attend were able to join the meeting via an internet connection.
Hennepin County presenters did a great job discussing many details of how data can be exchanged with the LOGIS consortium and other agencies using several different CAMA systems. They also presented a timeline for each phase of their implementation to give attendees a clearer understanding of their project and future expectations.