LOGIS Blog

Monitoring CIS Infinity User Sessions

Date Posted:

Help DeskAt the end of 2018, an audit on all LOGIS CIS user’s login activity was completed. We have discovered that some users are not logging off at the end of each business day. An email with instructions on how to properly log off had been sent to all users.

Current monitoring has revealed that not all users are logging out on a daily basis. It is important to log out each day to release the license and to open it up to another user. Each city is only permitted to use up to 5 licenses at any given time.

Not logging out has caused some issues when LOGIS needs to perform our monthly maintenance and applying builds.

Due to the number of users not logging out on a daily basis, LOGIS will be monitoring user log in sessions weekly. Anyone with a session running longer than one day will be closed out by LOGIS. To ensure this does not happen to you, please log off at the end of your shift.

We are currently working on updating our email distribution lists to make sure anyone with a valid CIS Infinity account will be notified when to log off for updates and maintenance.

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Category: Utility Billing

2019 LOGIS Utility Billing User Group Meeting

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GroupWith ‘Spring’ having ‘sprung’, it brings forth the planning and scheduling of the annual ‘Utility Billing User Group Meeting’.  This year’s meeting month and date is yet to be determined.  The LOGIS UB User Group consists of 19 member cities. LOGIS discussion items include the Work Plan and many more exciting Utility Billing topics.

Users have expressed an interest in Fall 2019 WebEx training sessions regarding Advanced reports/Filters/Searches, new account set-up, bankruptcies, delinquencies, move in/outs, best practices for the Certification process and Invoice Cloud.

As always, LOGIS support staff is looking forward to hosting this engaging event.  This is a wonderful opportunity for our Utility Billing users to interact and network with each other to share ideas and best practices.   Stay tuned for more details!

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Category: Utility Billing

CIS Infinity Build 3.1.29 Rolling out to Production

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Upgrade2Testing for CIS Infinity’s new build, 3.1.29 is complete and is ready to be rolled out into Production. Thank you to all that helped test and provided feedback. We are happy to report that there were not any issues during testing.

The new build will be applied to Production early in the 2nd quarter. Once a schedule is established, all members will be notified of their date for upgrade. At that time, please let us know of any scheduling conflicts and we will reschedule. Everything in CIS needs to be updated when the new build is applied, that means all billings, cash batches, and penalties be updated. Please stay logged out of CIS when the scheduled update is in progress. A staff member will update you once the new build update has completed.

If you experience any issues after the update, please call the UB support line immediately at 763-543-2660.

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Category: Utility Billing

Winter Average Volume (WAV)

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SprinklerMembers run WAV (Winter Average Volume) by cycle to calculate Winter Average Consumption for Sewer billing.  This process is configured and executed according to each individual business policy.  Members are using this process to calculate usage during the winter months.  This usage is then set within each customer’s account, so that throughout the year, sewer can be billed out no more than what was set for winter usage.

Typically Cities use a range of November – March as their winter months.  This process benefits residents during the summer months when more water usage is typically being used.  Water usage, such as watering lawns, does not go down City sewer.  The WAV (Winter Average Volume) process ensures that sewer is being calculated according to what each resident’s typical billable sewer usage is.

It’s important to note that each Member does use the WAV (Winter Average Volume) process a little differently. A typical example of how WAV is used is as follows:

February Billing (Winter Quarter of water for Nov./Dec./Jan.)

  • Water Consumption was: 15 units
  • WAV (Winter Average Volume) is set to: 15
  • Water and Sewer for this billing is billed out at 15 units

October Billing (Summer Quarter of water for July/Aug./Sept)

  • Water Consumption was: 24 units
  • WAV (Winter Average Volume) is set to: 15
  • Water is billed out at 24 units and Sewer is billed out at 15 units (otherwise known as lesser of current or winter)

Spend any time outdoors and you know Minnesota is within those winter months.  For our members:

  1. Please remember to run the WAV process BEFORE calculating your winter quarter cycle billings.
  2. Before doing the WAV process, make sure all water readings have been uploaded in CIS, including re-reads.
  3. Make any necessary corrections of water readings in CIS.
  4. After the above steps have been completed, you are now ready to calculate the cycle billing.
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Category: Utility Billing

CIS Infinity New Build Release 3.1.29

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CISInfinityAdvanced has released a new build for CIS Infinity that is currently being tested by LOGIS. Testing has been going great so far, no issues to report. Build 3.1.29 will be rolled out in 2019. Testing has been done utilizing Windows 10 and Office 2016.

If you would like to volunteer to test the new build in your CIS TEST database, testing documents can be found on the LOGIS portal. To locate the document on the portal go to shared documents under the Utility Billing link on the left. Click on Build Testing Checklist_2018, please notify UB support on what processes you will be testing and if any issues occur.

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Category: Utility Billing

2018 Year-End UB Support

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calendarAs 2018 year-end approaches, members need to start thinking about the CIS Infinity UB year-end process. Year-end involves several tasks that need to be done in CIS Infinity and members must decide when they want to do their balancing and reporting.

Year-end reports are point in time reports and must be generated ‘last thing’ on December 31, 2018 or ‘first thing’ on January 2, 2019, after all 2018 batches are updated and before any 2019 batches are created.  These reports CANNOT be processed at a later date to obtain year-end data.

The year-end CIS Infinity process pertains to cycle billing batches, final billing batches, adjustment batches, penalty batches, ACH batches, etc.  Members will run an Interface Table Synchronization to ensure that all credit card and/or e-Check payments are picked up.  Members will reconcile A/R balances within CIS Infinity by first running non-zero balances, then zero balances.  A CIS Infinity process called the G/L Interface Routine will also need to be completed/run.  The G/L Interface Routine creates a journal entry in the financial software, of all transactions done within CIS.

CIS Infinity year-end reporting includes running a Multiple A/R Summary Listing and Single A/R summary, (if required), which displays the balances in each A/R Account.   An Advanced Search is then run in CIS Infinity in order to find/report the balance due on every account in CIS Infinity.

Members will need to generate the Aged Arrears Listing report, which tracks aging data, the Land Use reports, which track billed consumption, and/or the Block Summary report, which tracks billed consumption by zone.

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Category: Utility Billing

‘Collection Status’ Field in CIS Infinity

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Faucet-DripDid you know the CIS ‘Collection Status’ field can be used to monitor more than collection status information?

The ‘Collection Status’ field in CIS can be configured to add alternate account conditions, IE: WATER OFF/WATER ON and the changing of the ‘Collection Status’ can be ‘ruled’ by setting the priority of the ‘Collection Status’ in CIS, behind the scenes, based on the City’s  business needs. The ‘Collection Status’ priority can be configured to be ‘un-changeable’ unless a user answers ‘Yes’ to a pop-up message when making a change.

Contact LOGIS UB Support staff with any questions regarding the ‘Collection Status’ field and how it may be used to improve your Utility Billing process.

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Category: Utility Billing

Advanced Utility Systems Visits LOGIS

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MeetingLOGIS invited Advanced Utility Systems for an onsite visit May 29th through June 1st for Utility Billing Support Staff training.  The purpose of the training visit was to provide one-on-one training to the newest Support Analyst team member.  Additionally, Advanced arranged for in-depth training for all team members on such topics as collections, penalty calculations and payment arrangements.

During the site visit, LOGIS staff had the opportunity to review outstanding Team Support incidents.  The exclusive time with Advanced Staff gives way to building stronger relationships.

Be sure to attend the Fall 2018 Utility Billing User Group meeting to learn how these features may work for your city.

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Category: Utility Billing

CIS Infinity Build Upgrade

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upgradeAdvanced released new Build 3.1.27 towards the end of 2017. LOGIS along with some Member volunteers have been working hard to test this new build within Members’ TEST databases.  Testing is being done utilizing Windows 7, Windows 10, Office 2013 and Office 2016.  LOGIS plans to start rolling out Build 3.1.27 late February and into March 2018.

Along with testing all Member processes on Build 3.1.27, LOGIS is also planning to test the new Web Services Build 03.03.02.17.  All Member processes will be tested along with functionality between CIS and Invoice Cloud.

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Category: Utility Billing

2017 Harris Customer Training Conference

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MeetingThe annual Harris Customer Training Conference took place November 15th – 17th.   The event is an opportunity to increase technical and application knowledge, glean insight from peers and provide feedback for product improvement.  The two-day pre-conference sessions held on November 13th – 14th, offer in-depth training on best practices for CIS Infinity.

Advanced Utility Systems, a subsidiary of Harris Computers, was represented by 22 employees.  There were 176 registered attendees from 64 US clients.  LOGIS has been a regular attender of the Customer Training Conference and finds the networking opportunities to be invaluable.  Three client-led sessions were on the agenda this year with topics including realizing AMI potential to lessons learned upgrading from Version 3 to Version 4.  Client-led sessions are a big success as it allows CIS Infinity clients to network with industry peers.

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Category: Utility Billing

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