LOGIS Blog

Spring Utility Billing User Group Meeting Recap

Date Posted:

people-meetingThe semi-annual Utility Billing User Group Meeting was held on April 11th, 2017 at 1:00 PM at the LOGIS office.  The User Group consists of 20 Utility Billing member Cities.

The meeting started with introductions, and new meeting attendees were also introduced.  LOGIS discussed topics that included the 2017 Work Plan and the lifespan of the current CIS software being used by LOGIS members.  LOGIS also discussed options for training opportunities, along with handouts to better keep City billing integrity by using Advanced Searches and/or Filters.

The second half of the User Group Meeting continued with our members’ discussion questions.  Member discussion questions included thoughts and ideas from others regarding informational meter readings, Infinity.Mobile, meter change out processes, and Winter Average.

The meeting concluded with an update regarding the progression of LOGIS members to a new Electronic Bill Payment & presentment (EBPP) vendor.  Members who have transitioned and members who have yet to transition were able to discuss questions and procedures with one another.

The User Group Meetings have been a great way for the Utility Billing users and LOGIS staff to network together to share ideas and best practices.

read more

If you like what you're reading, please subscribe to this blog.

Category: Utility Billing

Utility Billing Members Live With New EBPP Solution

Date Posted:

e-invoicing-featureThe replacement of the current Electronic Bill Presentment and Payment solution is progressing quickly. Currently, eight Utility Billing Members have successfully had Go Lives with their vendor of choice. The cities are Brooklyn Center, Coon Rapids, Crystal, Eagan, Eden Prairie, Farmington, Maple Grove and South St Paul.

The cities of Richfield and St Louis Park have begun the implementation process. Three additional cities are in contract negotiations and are expected to finalize the agreement within the next few months.

If you have not made your vendor decision yet, please feel free to reach out to any of these cities to ask questions about their implementation process and what they might do differently. They have several useful tips to share.
The transition from Infinity.Link must begin by the end of 3rd Quarter, 2017.

read more

If you like what you're reading, please subscribe to this blog.

Category: Utility Billing

Residential Sewer Billing Based Upon Winter Quarter Water Consumption/LOGIS Utility Billing Support Staff wishes you all a ‘Happy New Year’!

Date Posted:

SnowflakeAlong with welcoming a new year, it is also time for the majority of LOGIS members to begin the process of billing residential sewer charges based upon winter quarter water consumption. Using the WAV (Winter Average Volume) process, the cities will bill the Winter Consumption OR the ‘lesser’ of Current or Winter Consumption. Each city selects their Winter Quarter months and updates the ‘Winter Consumption multiplier’ on the Sewer service of each residential account. The WAV (Winter Average Volume) program in CIS Infinity updates the Winter Consumption multiplier with the current winter quarter water consumption. During billing throughout the remainder of the year, the system compares the Winter Consumption multiplier to the current water consumption and bills whichever is less.  Note: There are some member cities that bill sewer charges based upon Winter Consumption only and do not compare that consumption to the current usage during other quarters of the year.

Typically, cities will use November-March as their winter months.  For example, if a city bills quarterly and is cycle billing in February, the system will use the current pending water consumption (consumption used during November, December, and January) to update the Winter Quarter multipliers on the accounts in CIS Infinity:

February Billing (Winter Quarter consists of water consumed Nov/Dec/Jan):

  • Current Water Consumption: 16
  • Updated Winter Consumption Multiplier: 16
  • Both Water and Sewer are billed 16 units in February.

May/August/November Billings (bills lesser of current or winter):

  • Water Consumption: 18
  • Winter Consumption Multiplier: 16
  • Water is billed 18 units and Sewer 16 units (lesser of current or winter)

As you can tell by looking outside, it is surely ‘winter quarter’ in Minnesota, therefore…

  1. Please remember to run the WAV process BEFORE calculating your winter quarter cycle billings.
  2. Before doing the WAV process, make sure all water readings have been uploaded in CIS, including re-reads.
  3. Make any necessary corrections of water readings in CIS.
  4. After the above steps have been completed, you are now ready to calculate the cycle billing.
read more

If you like what you're reading, please subscribe to this blog.

Category: Utility Billing

UB Support 2016 Year-End

Date Posted:

BenefitsAs 2016 quickly approaches the end, it is again time for members to start thinking about year-end.  This process involves many tasks, but first members must decide when they want to do their balancing and reporting.  These are point in time reports and must be generated last thing on December 31, 2016 or first thing on January 3, 2017 after all 2016 batches are updated and before any 2017 batches are created.  These reports CANNOT be processed at a later date to obtain year-end data.

Batches include, but are not limited to: cash, cycle billings, final billings, adjustments, penalties, ACH, etc.  Members will want to run an Interface Table Synchronization to make sure that all credit card and/or eCheck payments are picked up.  Members will reconcile their A/R balances within the system by running it first on non-zero balances, and then again on zero balances.  A process called the G/L interface Routine will also need to be completed.  This brings a journal entry of all transactions done within CIS into the financial software.

Reporting includes running a Multiple A/R Summary Listing and Single A/R summary (if required) which displays the balances in each A/R Account.   An Advanced Search will need to be ran in order to find the balance due on every account.  Members will also generate the Aged Arrears Listing which tracks aging data, Land Use reports which tracks billed consumption and/or the Block Summary reports which tracks billed consumption by zone.

read more

If you like what you're reading, please subscribe to this blog.

Category: Utility Billing

Fall User Group Meeting Recap

Date Posted:

MeetingThe semi-annual Utility Billing User Group Meeting was held on October 6th, 2016 at 9:00 a.m. at the LOGIS office.  The User Group consists of 20 Utility Billing member cities.
The meeting was kicked off with introductions, where new LOGIS staff and new meeting attendees were introduced.  Topics discussed included: the 2016 Utility Billing work plan, Infinity.Mobile Implementation, a system process demo, build 3.1.24 testing, and member discussion questions for the group.

There was a second meeting following the User Group Meeting to discuss the transition from Infinity.Link to Invoice Cloud.  Members were able to share their implementation experiences with those members who had not yet implemented their new Electronic Bill Payment & Presentment (EBPP) processor.

The User Group Meetings have been a great way for the Utility Billing users and LOGIS staff to network together to share ideas and best practices.

read more

If you like what you're reading, please subscribe to this blog.

Category: Utility Billing

LOGIS to Present at 2016 Harris Customer Training Conference

Date Posted:

TrainingLOGIS staff was approached in late 2015 by Advanced Utility Systems executives to discuss the idea of presenting at the 2016 Harris Customer Training Conference.  LOGIS accepted the offer to present our valued expertise with AUS clients.

The presentation will span 50 minutes and include topics such as build testing plan methodology, best practices, creating a testing checklist, timelines, issues discovery and reporting protocol and unique vs. global troubleshooting and resolution.

read more

If you like what you're reading, please subscribe to this blog.

Category: Utility Billing

Utility Billing Certification Process Fall 2016

Date Posted:

BenefitsJuly 1st marked the beginning of the Fall 2016 Utility Billing Certification Process. LOGIS cities follow their own business timetable regarding their actual certification steps. Because of the many elements involved, it takes almost a full six months for LOGIS members to complete the Fall Certification process.

 

How It Works:

The Utility Billing Certification process prepares past due utility bill amounts for assessment against property owner real estate taxes.  All of the LOGIS utility billing membership (except Hutchinson Utilities, which bills gas and electric) certify past due utility bill amounts to property taxes.  The majority of our members certify these past due amounts in the fall, but there are several that process certifications in the spring as well as the fall of each year.

The Certification process transfers past due utility bill amounts from the originally billed AR’s to certification ‘holding’ AR’s.  This action allows the city to identify and closely monitor these past due accounts, create certification letters informing the property owner of the potential certification, and apply administration fees. The certification notification letter to the property owner advises him/her of the potential certification of unpaid services for a specific time period and the date by which they must  pay the past due amount if they wish to avoid that amount from being assessed against their real estate property taxes.

The window to process the certification can range from a week to three months, depending on the member’s policies and business practices.  Some members move the past due amounts subject to certification immediately to their Special Assessment departments; others leave those past due amounts in the Utility Billing system until it is time for the certification file to be forwarded to the County. The past due amounts that are identified as certifiable to real estate property taxes are removed from the Utility Billing system once the certification file has been forwarded to the member’s Special Assessment department or to the County Assessor’s Office for collection.

When the transfer of the certification file to the County is complete, the County collects the certified amounts as real estate property taxes and becomes responsible to reimburse the member for those amounts, usually at predetermined intervals.

Please contact LOGIS UB Support staff with any questions or concerns.

read more

If you like what you're reading, please subscribe to this blog.

Category: Utility Billing

CIS Infinity Build 3.1.24 Testing Underway

Date Posted:

Testing of the newest CIS Infinity application build 3.1.24 is in full swing.  LOGIS staff began this process by refreshing the TESTLOGIS database and then applying the build.  Full regression testing is approximately 75% complete.  We are happy to report no issues have been discovered at this time.

In addition to LOGIS testing, one other city is also testing build 3.1.24.  If you have any time available over the next 3 – 4 weeks, Utility Billing Support would appreciate your assistance in testing.  You do not need to complete the full regression testing.  Even if you only have time to test a portion of the new build, i.e. cash process, meter reading upload, billing, etc., we will gladly accept your assistance.  All testing documents are posted to the LOGIS portal at http://portal.logis.org.

The goal is to begin applying Build 3.1.24 to PRODUCTION databases the week of October 3rd.

read more

If you like what you're reading, please subscribe to this blog.

Category: Utility Billing

Six Utility Billing Members Live With New EBPP Solution

Date Posted:

JDE-1The replacement of the current Electronic Bill Presentment and Payment solution is moving along nicely.  Currently, six Utility Billing Members have successfully had Go Lives with their vendor of choice.  The cities are Brooklyn Center, Coon Rapids, Eagan, Eden Prairie, Farmington and South St Paul.

If you have not made your vendor decision yet, please feel free to reach out to any of these cities to ask questions about their implementation process and what they might do differently.  They have several useful tips to share.

No new implementations are pending at this time.  If you are considering a Go Live date with your new vendor January 2017, you will need to start the implementation process by the end of 3rd quarter, 2016.

read more

If you like what you're reading, please subscribe to this blog.

Category: Utility Billing

CIS Infinity Midwest Regional User Group Meeting Held

Date Posted:

MeetingLOGIS participated in the 2016 Midwest Regional User Group (MWRUG) meeting hosted by Madison Water Utility, Madison, WI on April 27th.  The meeting was well represented by the MWRUG membership.  A new Advanced Utility System client will join the group, Murfreesboro Water and Sewer Dept., Murfreesboro, TN.  The 2017 annual meeting will be held in Missouri or Illinois.

The main topic of discussion focused on best practices for testing/implementing platform movement.  Each attendee shared their testing process. Due to the amount of time involved in testing new builds, the majority of the membership only apply new CIS Infinity builds twice a year.  LOGIS was asked to share our build testing matrix with attendees.

The synergy groups were a huge success as we had ample time to network and learn how each member does business; i.e. frequency of billing, add-on modules, collections, etc.  The open forum provided a platform to share what is working with CIS and what needs improvement.  Advanced staff took the topics back to Toronto for further discussion.

read more

If you like what you're reading, please subscribe to this blog.

Category: Utility Billing

1 2 3 4 5 10
Subscribe to Our Blog

With RSS feeds, you don't have to visit our site everyday to keep up to date. Simply subscribe to our blog via RSS or Email and our posts will come to you!