Spring Utility Billing User Group Meeting Recap
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The semi-annual Utility Billing User Group Meeting was held on April 11th, 2017 at 1:00 PM at the LOGIS office. The User Group consists of 20 Utility Billing member Cities.
The meeting started with introductions, and new meeting attendees were also introduced. LOGIS discussed topics that included the 2017 Work Plan and the lifespan of the current CIS software being used by LOGIS members. LOGIS also discussed options for training opportunities, along with handouts to better keep City billing integrity by using Advanced Searches and/or Filters.
The second half of the User Group Meeting continued with our members’ discussion questions. Member discussion questions included thoughts and ideas from others regarding informational meter readings, Infinity.Mobile, meter change out processes, and Winter Average.
The meeting concluded with an update regarding the progression of LOGIS members to a new Electronic Bill Payment & presentment (EBPP) vendor. Members who have transitioned and members who have yet to transition were able to discuss questions and procedures with one another.
The User Group Meetings have been a great way for the Utility Billing users and LOGIS staff to network together to share ideas and best practices.
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Category: Utility Billing
The replacement of the current Electronic Bill Presentment and Payment solution is progressing quickly. Currently, eight Utility Billing Members have successfully had Go Lives with their vendor of choice. The cities are Brooklyn Center, Coon Rapids, Crystal, Eagan, Eden Prairie, Farmington, Maple Grove and South St Paul.
Along with welcoming a new year, it is also time for the majority of LOGIS members to begin the process of billing residential sewer charges based upon winter quarter water consumption. Using the WAV (Winter Average Volume) process, the cities will bill the Winter Consumption OR the ‘lesser’ of Current or Winter Consumption. Each city selects their Winter Quarter months and updates the ‘Winter Consumption multiplier’ on the Sewer service of each residential account. The WAV (Winter Average Volume) program in CIS Infinity updates the Winter Consumption multiplier with the current winter quarter water consumption. During billing throughout the remainder of the year, the system compares the Winter Consumption multiplier to the current water consumption and bills whichever is less. Note: There are some member cities that bill sewer charges based upon Winter Consumption only and do not compare that consumption to the current usage during other quarters of the year.
As 2016 quickly approaches the end, it is again time for members to start thinking about year-end. This process involves many tasks, but first members must decide when they want to do their balancing and reporting. These are point in time reports and must be generated last thing on December 31, 2016 or first thing on January 3, 2017 after all 2016 batches are updated and before any 2017 batches are created. These reports CANNOT be processed at a later date to obtain year-end data.
The semi-annual Utility Billing User Group Meeting was held on October 6th, 2016 at 9:00 a.m. at the LOGIS office. The User Group consists of 20 Utility Billing member cities.
LOGIS staff was approached in late 2015 by Advanced Utility Systems executives to discuss the idea of presenting at the 2016 Harris Customer Training Conference. LOGIS accepted the offer to present our valued expertise with AUS clients.
The replacement of the current Electronic Bill Presentment and Payment solution is moving along nicely. Currently, six Utility Billing Members have successfully had Go Lives with their vendor of choice. The cities are Brooklyn Center, Coon Rapids, Eagan, Eden Prairie, Farmington and South St Paul.
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