Be a part of shaping our future! Network Services will be holding Focus Group meetings in late summer of 2014, and we would like our members’ participation! Two groups will be formed; one geared towards management and the other on technology. These focus groups will be made up of volunteers from our members’ IT staff, and they will be asked to participate in meetings to provide input for the future of the Network Services group.
The first focus groups for Network Services were held in 2010, which lead to many changes including service offerings that our members heavily utilize today! Working together with our membership to outline the needs and wants of their organizations is a benefit for all of us.
Please contact Janelle Rients at firstname.lastname@example.org for more information on the Network Services Focus Groups.
LOGIS is proud to announce that we have been selected by the City of Burnsville to support their LAN and WAN network infrastructure. LOGIS will also be assisting Burnsville with implementations, changes, security, and budget recommendations. LOGIS will also be integrating their routers, switches, firewalls into our Cisco CiscoWorks and TACAC products supplying Burnsville with configuration backups, network monitoring, change control, and a coordinated change platform. LOGIS looks forward to a long and beneficial partnership with Burnsville.
LOGIS is proud to announce the addition of Email Archiving to our Managed Backup Service. This addition allows our members to utilize our backup service to meet their legal requirements for email discovery and retention. Participating members are allowed to set their own policies, perform their own legal discoveries, and recover emails and calendars. Members wishing to participate in this service should contact the Network Services group.
This is a good opportunity to let your users know of some tips to help keep their data secure. A few ideas of things to share are:
Use “Window key” + “L” to lock your screen – it is easy to lock your computer by pressing the “Windows” key and the “L” key at the same time. Locking your computer when you leave the area is important as there may be guests in the area that might view data you had meant to keep private, or non-department members such as custodians and contractors that are allowed physical access but not to the information from your account from the office PC.
Tell IT if you suspect a security compromise – if you see a message on your computer that says your computer is infected, please stop using the computer and let your IT staff know immediately. This message is a commonly used by bad guys on the Internet to try to trick you to do something that will give them access to your computer. It is also common for it to falsely accuse you of downloading inappropriate files to try to stop you from telling your IT staff. Don’t worry; your IT staff knows the accusations are typically false and can take steps to prevent your machine from being infected at that point.
Only access individual citizen data for official business – please be careful not to browse individual citizen information out of curiosity. There are audit trails of access to this information that are occasionally reviewed by local and outside organizations. There has been recent news coverage of organizations in Minnesota where staff had browsed individual citizen information for purposes not related to their job that were sued and unfortunately lost staff as a result.
LOGIS just completed installation of the City of New Hope onto the LOGIS IP Telephony Service! LOGIS implemented our service across all of their facilities including city hall, ice arena, golf, police, pool, and public works. This installation included 110 phones and was configured to utilize the latest features of our service such as:
Video enabled phones
PC controlled Presence software for IM, contacts, status, WebEx
WebEx / MeetingPlace
With the addition of the City of New Hope, there are 12 organizations utilizing the LOGIS IP Telephony Service servicing over 3200 phones and an average during the work week of over 17,100 calls a day.
Over the first half of 2012, our membership has embraced the Manage Services features of server hosting in the LOGIS data centers. Since the start of 2012, we have incorporated several member servers at LOGIS and integrated them into our SAN, VCenter, PCI, and backup environments. This has allowed our members to reduce their costs, simplify their IT management, and incorporate disaster recovery/fault tolerance into their business practices.
We have been proud to offer this service to our members and expect this service to be rapidly adopted throughout our membership over the next few years. For more information related to this service please feel free to contact Kevin Pikkaraine at email@example.com.
LOGIS completed upgrading our members’ Presence servers and clients to version 8.x. This upgrade allows our members to utilize Presence with multiple lines and features enhancements to Chat, conferencing, and the integration of WebEx into our environment.
With the completion of the upgrade of our existing Presence users, LOGIS has now begun rolling out the Presence and Jabber software to our remaining service members. This rollout includes configuration of the profiles, installation of the client software to the PCs, documentation and training.
Android and Cisco AnyConnect
Android 4.x OS is now available and rolling out to multiple vendor tablets and phones. This release of the Android OS supports the Cisco AnyConnect VPN software without requiring root access. AnyConnect allows the user a state full connection that greatly enhances the support of applications such as virtual desktops, Citrix, Jabber, etc.
LOGIS has completed the setup of two members’ servers on the LOGIS Managed Services backup service. These members no longer need to worry about managing their backups, all data is transferred to LOGIS and managed by our network administrators.
LOGIS also completed the setup and cutover of South Metro Fire to our managed server service. South Metro Fire now utilizes a shared set of servers at LOGIS, eliminating the need to maintain their own servers and software.
Over the past few years, requests for electronic discovery (e-discovery) of email records have been ever increasing throughout the membership. Each request takes multiple hours to complete and are usually lacking in its audit trail.
In February, volunteers from the member IT staff along with staff from the LOGIS Network Services group formed an evaluation and research committee and were tasked to search out and evaluate email archiving products. Their goals were to find a product that:
Could be centrally managed at LOGIS or each member
Expandable to fit from the smallest member to the largest member
Configurable to meet each members’ unique requirements
That would greatly simply the e-discovery process
Produce a result/report that would be understandable to non-IT staff.
Affordable for the members
This research project is expected to span the first 8 months of 2012. When completed, a recommendation will be presented to the membership during an IT Management meeting.
IP Telephony Service – Migration of Unity Servers to a clustered Unity Connect environment.
In February, the Network Services group completed the migration from standalone Unity voice mail servers to the LOGIS clustered Unity Connect voice mail servers for the cities of Minnetonka and Golden Valley. This migration greatly increases their reliability, allows the member to have disaster recovery for their voice system, and adds the latest features found in Unity Connect.
In December Network Services released a SharePoint site for use by Dakota County and several Dakota County cities. This site’s primary function is to simplify the sharing of court case information between the county and the participating cities.
LOGIS just completed the upgrade of our MeetingPlace to version 8.6 which incorporates the WebEx desktop and video control into our meeting environment. Now our staff will begin to rollout this new environment out to participating IP Telephony members.