Help Desk Software to be Used With Premier One System
The LOGIS public safety support group will change the way it documents support calls in the new Premier One system. Any issues in the Premier One system will be documented using help desk software already in use by other LOGIS departments. Members will receive a confirmation email that the issue has been assigned and also will be notified when the issue is resolved. Not only will this help keep the members aware of developments related to their requests but will also be beneficial to the public safety support staff. Each analyst has a primary application they are responsible for in addition to being a “back up” on the other applications. The software will allow the back up support analyst insight into how similar issues were handled by the primary support analysts. Use of the help desk application will speed up resolutions and will point out reoccurring problems so they can be addressed.
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