Many in the LOGIS member community are well acquainted with the operations and support arm of the Public Safety Applications group at LOGIS. But, did you know there is a branch of the group dedicated to development and integrations as well? This small group of individuals have expertise with interface design and implementation, software development, and database reporting and analytics.
As part of the Tritech CAD/RMS implementation, we have supported a number of integrations to various criminal justice and private vendor systems. These include MN BCA’s eCharging and Integrated Search, State of MN Courts (MNCIS), Dakota County Criminal Justice Network (CJN), Imagetrend Fire RMS, Firehouse RMS, LexisNexis ACA (www.communitycrimemap.com), FATPOT, and Advanced Public Safety’s eCitations, and two external CAD systems. Some more recent additions to this list have come from specific agency requests, including Tracker Products Evidence Tracker system and LexisNexis CopLogic online reporting system.
Developing and supporting these system to system communications helps to create efficiencies in the data flow process, improve data sharing efforts, and ultimately enhance criminal justice and emergency personnel to provide better and more effective service in their communities. As technology changes and business need increases, we expect to expand our catalog of system integrations. In the near future, we hope to have a few additional connections, most notably NIBRS reporting through the MN BCA’s Crime Reporting System (CRS), State Accident Reporting (MNCrash), and Department of Corrections booking and arrest entry.
LOGIS just hosted a RecTrac user group meeting for its members. The main purpose of this meeting was to prepare for the VSI-sponsored Minnesota regional RecTrac User Group meeting on October 25, hosted by the City of Plymouth. The preparation for the regional meeting involved gathering issues from our cities to present at that meeting. The regional meeting is a day-long affair, with lots of opportunity to get into detail about the system and network with other users.
At a recent meeting, a member of the LOGIS Public Safety staff was asked if it is difficult for a group of private IT professionals to provide support for our stakeholders. This question frequently arises in regards to how we comprise the support staff that the end-users are familiar with and rely on. Within the public safety group, our staff is comprised of individuals that have held positions within the public safety umbrella including Police Special Services Manager, Investigative Intelligence Analyst, Dispatcher, EMT, and Chief of Police to name a few. Between the twelve members of the staff, there is a combined 144 years of public safety experience. This experience allows LOGIS to deliver a high level of service in an intergovernmental consortium environment that is not only helpful, but also relevant to the agencies that we support.
Has the LOGIS Public Safety group been reinvented? Not really…but we have been away from the blog for quite some time and it’s a good opportunity to re-introduce ourselves. As a support team for public safety software applications, we have twelve dedicated individuals who support over three dozen public safety entities in the metro area and in greater Minnesota. Utilizing the TriTech Inform software suite for CAD (computer aided dispatch), Records (which includes field-based reporting, also known as FBR) and Mobile (laptops and tablets in squad cars, fire trucks or other response vehicles), we provide the primary support team for our membership.
Beyond the TriTech software, LOGIS Public Safety offers customized solutions for reporting to assist agencies with tracking a broad range of data in your community as well as integrations with other software systems.
LOGIS Public Safety may not be a new version, but we continue to be dedicated to support our public safety agencies by providing 24/7/365 top-notch software applications and good old-fashioned customer service.
We now have eleven members (counting LOGIS Internal) using Tungsten A/P Automation Workflow. This project has increased efficiencies, reduced / eliminated paper, and provided visibility throughout all stages of invoice processing, not only for Finance, but also for the responsible departments. We are currently in progress with the implementation for the City of St Louis Park. In 2019, we already have one additional member to implement this process with interest from others. We will also be looking into other areas that this workflow can be utilized, including Purchase Orders.
The RecTrac Parks and Recreation management system has recently been upgraded to version 3.1.08.04. The timing of this upgrade was a bit unusual in that we normally wait until after summer (that is, the busy season for Parks and Rec Departments) before implementing an upgrade. However, there were a few issues addressed in the upgrade that were important to some of our users, so we determined that it was better go ahead and upgrade rather than wait a number of weeks. The changes and enhancements present in an upgrade are recorded in upgrade documents that we always send out to our users prior to the upgrade. These documents can also be found on the LOGIS portal (http://portal.logis.org). If you have any questions about accessing these documents, please contact firstname.lastname@example.org.
Did you know the CIS ‘Collection Status’ field can be used to monitor more than collection status information?
The ‘Collection Status’ field in CIS can be configured to add alternate account conditions, IE: WATER OFF/WATER ON and the changing of the ‘Collection Status’ can be ‘ruled’ by setting the priority of the ‘Collection Status’ in CIS, behind the scenes, based on the City’s business needs. The ‘Collection Status’ priority can be configured to be ‘un-changeable’ unless a user answers ‘Yes’ to a pop-up message when making a change.
Contact LOGIS UB Support staff with any questions regarding the ‘Collection Status’ field and how it may be used to improve your Utility Billing process.
LOGIS invited Advanced Utility Systems for an onsite visit May 29th through June 1st for Utility Billing Support Staff training. The purpose of the training visit was to provide one-on-one training to the newest Support Analyst team member. Additionally, Advanced arranged for in-depth training for all team members on such topics as collections, penalty calculations and payment arrangements.
During the site visit, LOGIS staff had the opportunity to review outstanding Team Support incidents. The exclusive time with Advanced Staff gives way to building stronger relationships.
Be sure to attend the Fall 2018 Utility Billing User Group meeting to learn how these features may work for your city.
The RecTrac Parks and Recreation Management system has lots of tips and tricks its users may not know about. For example, did you know that if you click on the Up/Down arrow to the right of a code datagrid column, RecTrac will open the management window for that code? From there, you can add a new code, delete an existing one, etc. That can be a real time-saver.
LOGIS would like to welcome the City of Moorhead. Moorhead was in need of a new system to track their Special Assessments and decided the LOGIS Property Data / Special Assessment system was their best option. Currently the data conversion is nearly complete. The next step is data validation and data reporting. Expected go live date will be very soon.