LOGIS Blog

Property Data System Enhancements Forthcoming!

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It’s been a busy summer for the Property Data System staff, programming, testing and releasing several key enhancements. These enhancements are the direct results of member requests to improve the functionality of the system. A new interface to transfer Code Enforcement data from the Permits and Inspections System into Special Assessments of the Property Data System was released late in July. Now several other new enhancements requested by the members will soon be released. These new features include new search and sort options in the Find Permits module allowing the members to fine tune their data extracts to exactly what they need. Also soon to be released will be the Values Changed module. The Values Changed module will enable the ability to track (audit) changes to several key data items; removing the questions of: who, what, when and why data was changed. Several major module additions are currently in development, so look for them in the near future.

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Category: Permits & Inspections Management,Property Data

What’s up with password expirations while logging into CIS Version 3?

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Lately, a reoccurring question has been about password expiration.  Currently, we have two CIS environments.

  1. The first is a central server architecture in which the CIS Version 2 application is installed on Citrix servers within the LOGIS facility and domain.
  2. The second is a FAT (File Allocation Table) client environment in which CIS Version 3 is installed on remote computers located at client sites with the CIS server component located within the LOGIS facility and domain.  This is also known as a “client/server” architecture.

In either environment, individuals are first required to authenticate to the LOGIS domain before they are permitted to log into CIS.

With the Citrix environment, we are able to use an application that manages password expirations.  This application will notify individuals of their upcoming password expiration and enable them to set their own new passwords.

In FAT Client environment, the remote computers are not currently configured to utilize the same application as in Citrix environment which can notify individuals of upcoming password expirations and allow them to set their own new passwords.  Instead, CIS Version 3 users will see the below error which is the only evidence that their password has expired:

 

 

 

 

 

 

 

If you receive this message while attempting to log into CIS Version 3, please call the Utility Billing Support Line at (763) 543-2660.

LOGIS staff will be addressing this user authentication process for CIS Version 3 users in the near future.  As of July 13th, 2010, LOGIS established a security policy that states passwords will expire after 90 days.  If you have any further questions regarding password expirations, please feel free to contact the Utility Billing Support Line.

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Category: Utility Billing

LOGIS Hosts Active Network Customer Owners Group Meeting

Date Posted:

Focus GroupOn Wednesday, October 6, LOGIS hosted the Minnesota Active Network Customer Owners Group (COG) Meeting. This is an annual meeting where users of the Class and Active Net software get together with a representative of Active to discuss current concerns and the future direction of the software systems. (Class is the LOGIS offering for Parks and Recreation software.) The meeting is also a great opportunity for users to get together and “compare notes” about how to use Class to its fullest advantage. Meeting participants came from as far away as Rochester, MN.

Unfortunately, the Active representative that was to host the meeting got very sick immediately before she was due here, and had to go to the hospital. However, she was able to get us in touch with another Active representative by phone, and we were able to have the meeting presented “remotely” with a conference phone and remote display over the Internet. And to put everyone’s mind at ease, the Active representative who got sick is now doing fine and is back at work!

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Category: Parks and Recreation Systems

LOGIS Hosts GPRS Annual Conference

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Members of the Government Payroll Review Seminar (GPRS) held their annual conference at the LOGIS facility in Golden Valley MN on October 7, 2010. This is the third year LOGIS has hosted the conference. The LOGIS facility is a favorite for GPRS because of its central location, modern presentation technology for meetings and many attendees work for LOGIS member agencies.

The conference topics for 2010 were:

“Health Care Reform: The next three years”, and
“PERA Legislation”

For more information on GPRS contact:

Kathy Jo Price
City of Apple Valley MN
kprice@ci.apple-valley.mn.us

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Category: Financial Systems,Payroll/HR

Ticket Writer Saves Money and Time

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The law enforcement agencies within LOGIS use the Ticket Writer application, from Advanced Public Safety (APS), in their squad cars and in booking rooms. APS is the national leader in this arena. Ticket Writer captures query return data automatically, guides manual data entry, prints the citation in the squad car and transmits the data to the Motorola Records Management System and the Courts. This entire process helps save time and money and reduces errors due to redundant entry.

Currently, over thirty agencies in five counties are using Ticket Writer and each county has their own version of the application.  Ticket Writer edits, checks and validates such things as the age of the violator at issue date, court appearance requirement, court date needed, juvenile court requirement, severity of the violation(s) and population of required fields.

A couple of systems at LOGIS add further value to the Ticket Writer application.  QuickNumber is an application that assigns the citation number and ensures that the numbers are not duplicated.  The Electronic Citation Reporting (ECR) application, written by LOGIS staff, creates reports including a widely used daily report that looks like the officer copy of the citation.

APS works closely with LOGIS support analysts to design and implement changes to the application.  These changes can be program fixes or requested customizations.  The LOGIS support staff supports the hundreds of users of Ticket Writer across the LOGIS agencies.

If you have questions regarding Ticket Writer please contact one of the Mobile application support staff at LOGIS: Jason Ehlers at 763-543-2649 or Mark Tande at 763-543-2648.

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Category: Computer Aided Dispatch,Law Records Management

Network Services Update 9/13/2010

Date Posted:

LOGIS IP Telephony Service Enhancements!

LOGIS would like to announce major enhancements to our IP Telephony Service.  LOGIS has upgraded our shared Unity Server to Unity Connect version 7, MeetingPlace services to version 6.0.5 and Call Manager servers to 7.1.3.  These upgrades have provided our members numerous features and enhancements along with support of the recently released Cisco phone product line.

LOGIS Yearly Business Continuity Tests!

In August, LOGIS completed our yearly business continuity tests for our JDEdwards and Comvault applications.  These yearly tests provide many benefits to LOGIS and our members such as allowing us to validate our documentation, verify our systems, and provide staff training.  The results were very successful!  The tests allowed us to failover the applications between our data centers with minimal user down time.

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Category: Networking,VoIP,WAN

Qualification Reports Aide in Reducing Utility Billing Postage Costs

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A Qualification Report is a document that is delivered with each tray of 1st Class, Presorted Utility Bills to the USPS for mailing. It identifies and sorts all active addresses in a billing and notice batch for automation. The automation process consists of sorting the printed utility bills in Postal Code order. The mail pieces are grouped by 5 digit (55422) and 3 digit (554) zip codes and counted. All mail pieces that qualify for this type of automation result in reduced postage fees.

In CIS Infinity version 2, LOGIS staff runs Advanced Reports to identify all active addresses in an updated billing or notice batch. The data is saved as an Excel file, which is then mailed to the City to verify the addresses and confirm that the number of bills printed matches the number of addresses in the file. The spreadsheet is emailed to the Mailing Vendor to create the Qualification Report. One of the enhancements of CIS Infinity version 3 is the ability to generate a USPS Qualification Report for individual billing and notice batches prior to update, thereby a quicker mailing time for Utility Bills.

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Category: Utility Billing

Class eConnect Allows “Real Time” Account Creation

Date Posted:

Some of our Class users may not know that eConnect Online Registration can allow the eConnect site’s visitors to create their own accounts and sign up for programs immediately (without intervention from the city’s staff). This is convenient for site visitors and may lead to greater participation in programs. However, allowing real time account creation can also present challenges to your recreation staff: namely, duplicate accounts. It is normally very easy for a client that already has an eConnect account to create another (duplicate) one if they can’t find their old eConnect login credentials. Recreation staff must then find these duplicate accounts and merge them—account by account.

The new version of Class that was recently rolled out to all LOGIS class users (version 7.00) does have a new feature for preventing the creation of duplicate accounts through eConnect. If you turn this feature on, it will prevent eConnect visitors from creating a new account if too much information in the account they are trying to create matches an account already in the database. The similarity limits can be determined by city staff.

If you are interested in enabling real time account creation in eConnect and/or are interested in turning on the duplicate account creation prevention feature in Class, contact Paul Norton of LOGIS at pnorton@logis.org.
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Category: Parks and Recreation Systems

Code Enforcement – Not Limited to Complaint Tracking

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PIMS (Permit and Inspection Management System) is not just for permits and inspections anymore. The software has been expanded to other modules over the years. One of the newer successful modules is Code Enforcement which is currently being used by 11 cities.

Code Enforcement provides the capability to track user defined violations reported by a variety of sources and record actions taken by city staff. Compliance letters can be sent to the violators and / or property owners who are given a specific time frame to comply with city code. Citations can also be issued and tracked from the violations screen.

A new photo feature was recently added to the Code Enforcement module to allow inspectors to photograph code violations and provide evidence to substantiate the offense. Inspectors can take photos of the violation in the field and upload them to the photo information screen associated with each violation.

Another new feature is called Transfer to Assessments. This functionality allows any Code Enforcement fees which have not been paid (in a timely fashion) to be transferred to the Special Assessment module in the Property Data System as a pending assessment and to certify the unpaid balance to taxes.
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Category: Permits & Inspections Management

JDE HR/Payroll User Group Applauds ESS Announcement

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The HR/Payroll User Group met August 26th with approximately 30 attendees.  There were two major announcements at this meeting, both concerning ESS (Employee Self Service) Work Plan items.
1) ESS is now available from outside of the network, meaning employees can now access it from home, for example.
2) Payroll Deposit Advices can now be attached to Pay History records, meaning they can be viewed using the View/Print Pay History button in ESS replacing the need to print and distribute paper copies to all employees.   THINK GREEN !!!

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Category: Payroll/HR

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