The State of Minnesota, since 1936, has participated in the FBI’s Uniform Crime Reporting (UCR) Program. In 1972, Minnesota began collecting crime related data as part of a computerized statewide Criminal Justice Reporting System (CJRS) program. The Bureau of Criminal Apprehension (BCA) was given the responsibility to collect activity information from the law enforcement agencies throughout the State. This data was initially entered manually into a State program application called “Portals”. Through technology, LOGIS was one of the first to interface to the State and send the data automatically. One of the great benefits of our Printrak Law Records Management System (LRMS) is its ability to seamlessly interface with the State’s CJRS/UCR systems for these required monthly submissions. The Support staff at LOGIS initiates the monthly upload of crime data to the State, saving each member agency countless hours of manual entry into Portals. This also prevents duplication of entry and discrepancies, since what is entered into LRMS is what gets reported to the State. The month-end submission process gathers new cases and also updates the cases of prior months. The LOGIS staff also monitors the submissions to prevent errors and to meet deadlines. Month-end statistical reports are then available online at the BCA site after the 10th of the month. These reports are a tabulation of the number and type of offenses committed, cases cleared or solved, and the persons arrested.
In August, we upgraded and made available to our members the CiscoWorks platform version 3.2. We have utilized CiscoWorks over the past decade to manage our members’ networks by receiving proactive SNMP network notifications, automatically backing up device configurations, managing configuration versions, recording configuration / status changes, and performing bulk administration changes to the network devices. This new version enhances these features by adding SNMP version 3, enhanced network reporting capabilities, and support for the new Cisco switch, router, and wireless platforms.
LOGIS IP Telephony Service Enhancements!
The IP Telephony Service has been enhanced again by our latest upgrades to Cisco IPCC Call Center and Infortel Call Accounting software. These upgrades provide enhanced capabilities and set the basis for the Call Manager 7 upgrade scheduled at the end of August. These upgrades in August set the stage for the next generation of the IP Telephony Service that will benefit our membership.
The PIMS team and the ePermits cities met last week to discuss the re-design of the ePermits website. The ePermits website made its debut in April, 2003 and since then over 55,000 permits have been acquired through the website by homeowners and contractors. It has been a huge success, saving customers (and staff) time and money.
Over the years, we have maintained an enhancement list of suggestions provided to us by the members, to make the site even better. To keep current with the ever changing technology, we are planning to re-engineer the existing application. With the help of our members, we will work together to discuss, plan, and implement innovative ideas for the new and improved ePermits site.
In conjunction with the new design, we are in the process of updating each member’s website to be PCI/DSS compliant. In the upcoming weeks, we will work with PayPal and each ePermit city to remove the existing Payflow Pro software and replace it with the new Payflow Link product.
Mailers +4, a product of Melissa Data Corporation, is an Address Correction Software designed to reduce postage costs of bulk Utility Bill mailings. Within Mailers +4 a Coding Accuracy Support System certification report can be generated. CASS Certification is the process that ensures accurate carrier route, 9-digit ZIP +4 codes and delivery point barcodes are placed on mail pieces. A CASS report must accompany cycle bill and notice mailings to the USPS in order to qualify for postage automation discounts.
Bi-annually, LOGIS downloads all CIS Infinity version 2 addresses into the Mailers +4 software. The addresses are formatted and validated against the USPS table. Along with the CASS Certification report, an Address Error Report is generated. This document will list all addresses in your database that did not match the USPS database. These addresses must be manually corrected in your database for future compliance. Enhancements have been made in CIS Infinity version 3 to allow Utility Billing Cities to resolve addresses within the Mailers +4 software and upload the corrected addresses directly into your database.
A “webinar” is a class or seminar that takes place over the Internet using a web browser such as Internet Explorer or Firefox. The Active Network, the company that develops the Class System, schedules webinars regularly on a variety of topics pertinent to Class. While these webinars can certainly be attended “live,” the Active Network also makes recordings of these available for viewing from its Customer Portal web site. The only down side is that you can’t ask questions with the recording.
Typically, the webinars are about an hour long, and contain both an audio and video component. (The video component is almost always a set of Power Point slides.) Currently available webinars include:
Class Version 7.0 Content Tour
Search Engine Optimization
Using Twitter to Increase Awareness and Participation
Facebook Tips and Tools
If you are interested in downloading a webinar or accessing the Active Network Customer Portal web site, please contact Paul Norton of LOGIS at email@example.com or 763-543-2633.
The Tools Release upgrade was completed successfully on July 24th. The JDE end user experience was significantly enhanced with this upgrade. Included in the changes are the ability to “drag and drop” columns and resize column widths in the data grids. The copy/paste functionality between JDE and Excel (both into / and out of JDE) is back!!
Focus groups are being formed to review options for further improving access to JDE data, for both regular as well as occasional users. The Finance group held their first meeting on July 29th, with the second meeting scheduled for August 16th. The HR/Payroll group still needs a few more volunteers and then will begin meeting. Both groups will be reviewing some of the third party products available that have been developed to work with JDE, and then providing LOGIS with recommendations.
The public safety suite of applications at LOGIS relies on accurate location based information contained in the “Geofile”. Reliable location data is a must for dispatching police, fire and medical units. Also, reports and crime analysis need this accuracy. The Geofile in use with the current system is made up of street names and address ranges. It facilitates the display of location or spatial data like parks, lakes, hydrants, etc.
The new suite of public safety software from Motorola, known as PremierOne, will have a Geofile that also includes address points. An address point identifies a specific geographic or spatial entity and can be associated with an individual address. Physical accuracy will therefore be enhanced, so will dispatching, reporting and mapping. The expectation is that the maintenance of the address point features of the Geofile will be a collaborative effort across the jurisdictions. Finally, PremierOne as well as the current public safety system suite at LOGIS utilize GIS software from ESRI, the national leader.
One of the many ways LOGIS GIS assists our public safety group and other emergency responders from our member cities is through the compilation and delivery of paper and digital “cab books”. These map books are specific to the jurisdictions of the cities and have, in recent iterations, been designed with the U.S. National Grid system as the primary focus of the page layout.
The U.S. National Grid (USNG) is based on a common geographic projection and rectangular grid system (Universal Transverse Mercator). A practical advantage over using geographic coordinates (latitude, longitude) is that USNG location references correlate directly to field measurements. In other words, distances can be accurately measured between two locations easily, and the precision of locations and measurements can be maintained consistently across the state and across the nation. This is not true with geographic coordinates.
The compilation of our U.S. National Grid “cab books” has been a collaborative effort. LOGIS GIS staff solicited assistance in sheet layout, design, and national compliance requirements from the city of Edina’s GIS staff and we acquired USNG data source information from Dakota County’s Office of GIS as well as other sources. LOGIS GIS then compiled and delivered comb bound paper copies of the books to several of our GIS member cities and has created digital pages of the books for all of our GIS member cities. Since many of the map layers of these books are updated regularly for a variety of other city GIS needs, the compilation procedure has been embedded in our enterprise GIS. In this way LOGIS GIS, city, and agency staff can quickly and easily reproduce up-to-date replacement pages for their books whenever necessary.
Please contact the LOGIS GIS staff for more information about USNG “cab books” for your city.
The Fall Certification process for Utility Billing is approaching for 2010. This entire process assists cities obtain payments from residents for unpaid Utility Bills. Once the outstanding Utility amounts are not paid by an established date, the charges are certified to the owner’s property.
This entire process involves configuration, reconciliation, sending out letters to owners/tenants, applying a fee, and finally writing off the amounts on Utility Billing.
If you haven’t already, please fill out the pertinent documents and return to UB Support:
2010 Fall Certification Questionnaire
2010 Fall Certification Process
If you have questions or need the documents, please feel free to contact LOGIS Utility Billing Staff, at 763-543-2660.
Have you ever tried to set up a mailing list of your customers only to find that some of your customer accounts were missing critical information? With version 7.00 of Class (which has been implemented in all LOGIS member cities), there’s now a way to ensure that none of your new customer accounts will be missing the important information you need! Class lets you be in control of which customer information is required and which information is optional when creating new customer accounts.
The new Manage Account Required Fields Screen allows you to specify different required fields for different account types (family, organization, or team), and also lets you differentiate between required information at the account and client levels. You can even tell Class what information you want customers to provide when they create their own accounts on eConnect (if you allow eConnect account creation). You can access the new screen at System Maintenance Module > Accounts Tab > Manage Account Required Fields.