Over 171,000 Permits Issued Online!
To date, there have been over 171,000 permits issued online. This signifies a substantial savings of time and money for the customer (contractors, homeowners, relators) and city staff alike over the past 12 years. At present, there are 15 PIMS cities (out of 23) using ePermits.
Offering the ability to acquire a permit online greatly reduces the demand for the customer to drive to City Hall and purchase a permit.
The new design of the current ePermits site has also introduced a sophisticated, multipurpose search engine which improves the means to view permit details, display inspection results and list scheduled inspections. This highlighted component has decreased the number of calls to City Hall regarding permit and inspection information, consequently, enhancing customer service outside normal business hours and over the weekend.
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Category: Permits & Inspections Management